Chat Support Representative | Work-from-Home

Chat Support Representative — 100% Work From Home, No Commute, No Office Politics

Imagine this: no waking up at 5am to beat traffic, no jeepney or MRT lines, no rushing to badge in before 9 — just you, your laptop, and a job you can do from the comfort of your own home. That's the setup we're offering.

At TalentPop App, we support fast-growing e-commerce brands, and we're looking for an empathetic, quick-thinking Chat Support Representative to be the calm, helpful voice customers turn to when they type in for help. If you're a fast typer who genuinely enjoys solving problems in real time, this role was built for you.

The basics:

• Location: Fully remote, permanently — open to applicants in the Philippines, South Africa, Jamaica, and Pakistan
• Pay: Paid in USD, hourly — your income holds its value, no matter what's happening with local exchange rates
• Use code CSR26 when you apply — it helps our team fast-track your profile.

What makes this role different:

This isn't "remote for now" or "hybrid eventually" — it's a permanent WFH setup. No commute costs eating into your pay, no time lost to traffic, and no need to relocate. Set up your space however works for you and clock in from home, every single day.

What You'll Do

• Handle live chat conversations with customers — answering questions clearly and quickly
• Help customers with order tracking, returns, exchanges, product questions, and account issues, all through chat
• Manage multiple chat conversations at once without losing quality or warmth
• Troubleshoot problems with real empathy, not just canned responses
• Keep clean, detailed records of chat interactions in the CRM
• Loop in the right teammates when a conversation needs to be escalated

You're a great fit if you:

• Have at least 1 year of customer service or chat support experience (e-commerce background is a bonus)
• Type fast and write clearly — chat is your comfort zone
• Stay patient and composed even when handling several conversations at once
• Have used helpdesk/chat tools like Zendesk or Gorgias (or pick up new tools quickly)
• Can multitask and prioritize without dropping the ball

At home, you'll need:

• A laptop/PC with at least an Intel i5 (or equivalent) and 8GB RAM
• Internet that reliably hits 25 Mbps up/down

Why people stay here:

• A genuinely permanent work-from-home role — not a stopgap
• Health and dental coverage
• Holiday bonuses and performance incentives
• Generous paid time off
• Real opportunities to grow your career without ever stepping into an office

If you're ready to put your chat game to work with a team that actually lets you build your work around your life, we'd love to hear from you.

Apply now — and don't forget code CSR26.