TE
Chatbot Developer – Conversational AI
TriTech Enterprise Systems, Inc.- Chatbot Developer – Remote
- 100% Remote within USA
- 9 months contract
- Must be an employee of TriTech Enterprise Systems
- Resumes are due by 9/22/2026
TriTech Enterprise Systems (TriTech) is seeking a talented, passionate Chatbot/Conversational AI Developer. This candidate will play a pivotal role in managing current-day chatbot implementations and designing, building, and optimizing our next-generation conversational experiences. In this role:
- You will bridge the gap between classical NLU systems and modern Generative AI orchestrations
- You will be responsible for maintaining our robust enterprise foundations while actively driving our migration strategy toward autonomous agent frameworks.
Key Responsibilities:
- End-to-End Development: Drive the full lifecycle development (from conversational design to production deployment) of scalable chatbots, virtual assistants, and AI agents.
- Architecture Migration: Maintain and optimize our current Azure Bot Framework SDK v4 stack while actively participating in the architectural migration toward Microsoft Foundry and Agents 365 Azure SDK.
- Enterprise Integration: Design and implement robust API integrations using MuleSoft as the central enterprise service bus to orchestrate data exchange between conversational front ends and core backend systems, including PeopleSoft and Salesforce.
- Omnichannel Dialog Management: Author and manage rich, dynamic conversational interfaces using Microsoft Dynamics Adaptive Cards, Knowledge Management systems, and Automation Flows across web, mobile, and messaging channels.
- Live Chat and Case Management: Build seamless escalation protocols, including live agent handoffs to Salesforce Live Chat and automated ticket routing via Salesforce Case Management APIs.
- NLU and LLM Orchestration: Integrate Hybrid AI strategies by combining classical NLU (Azure Conversational Language Understanding/CLU) with Large Language Models (Azure OpenAI/GPT) for intelligent intent routing, fallback handling, and contextual content generation.
- Performance Optimization: Analyze conversation logs, containment rates, and intent accuracy metrics using data visualization tools to continuously optimize conversational flows and minimize hallucinations.
- Cross-Functional Collaboration: Partner closely with Product Managers, UX Designers, and business stakeholders to translate complex business logic into intuitive user stories and turn technical constraints into delightful user experiences.
Required Experience:
- 3+ years of dedicated experience in software development with a specialized focus on Conversational AI, NLP/NLU, or LLM agent development.
- Microsoft Bot Stack Expertise: Deep, hands-on proficiency with Azure Bot Framework SDK v4 (including Waterfall Dialogs, custom middleware, and state management) alongside experience or strong theoretical knowledge of Copilot Studio / Agents 365.
- Core Backend Skills: Strong programming fundamentals with advanced proficiency in C#, .NET, and JavaScript, combined with frontend capabilities (HTML/CSS) for custom web-chat styling and Adaptive Card rendering.
- Enterprise Systems Integration: Direct experience working with MuleSoft layers to pull/push data from legacy enterprise platforms like PeopleSoft and CRM systems like Salesforce.
Preferred Experience:
- Data and State Management: Experience configuring and querying Azure Cosmos DB for storing conversation state, user context, and telemetry logs.
- Analytics Driven: Familiarity with utilizing Power BI or Azure Application Insights to analyze drop-off points, intent confusion matrices, and chatbot containment metrics.
- Modern DevOps: Experience defining and maintaining CI/CD pipelines for conversational assets across Dev, Test, and Production environments.
- Industry Context: Experience implementing conversational solutions within Higher Education or complex, multi-stakeholder enterprise environments is a plus.
- Soft Skills: Exceptional communication skills with the ability to articulate technical AI constraints to non-technical business stakeholders.
Benefits & Culture:
- Cutting-Edge Innovation: Be part of a forward-thinking team actively reshaping the digital student and staff experience through advanced AI and Agentic workflows.
- Impact-Driven Work: Build tools that directly solve user pain points, handling high-volume transactions with immediate real-world impact.
- Professional Growth: Work in a fast-paced environment that actively supports upskilling in Generative AI, LLM orchestration, and next-generation Microsoft AI technologies.