CHC Service Coordinator Nursing Facility (Hybrid)- Lackawanna & Luzerne counties

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CHC Service Coordinator Nursing Facility (Hybrid)- Lackawanna & Luzerne counties Job ID: 8386910974 Status: Full-Time Regular/Temporary: Regular Shift: Day Job Work Arrangement: Remote Facility: UPMC Health Plan Department: CHC Service Coordination Union Position: No Salary Range: $ 26.46-39.67 USD APPLY NOW SAVE JOB UPMC Health Plan is seeking a full-time CHC Service Coordinator, Nursing Facilities to support Community HealthChoices in Lackawanna & Luzerne counties! UPMC Community HealthChoices (CHC) is a managed care plan that is available in all Pennsylvania counties that provides coverage for medical care and long-term services and supports (LTSS) for eligible individuals who qualify for Medical Assistance! Additionally, CHC is also for individuals that qualify for Medicare, Medicaid, or require a nursing facility level of care. The CHC Service Coordinator, Nursing Facilities will work daylight hours, Monday through Friday, in a hybrid capacity! This role will support participants across Lackawanna & Luzerne counties and will require significant travel (50% of the time) to multiple nursing facilities. The CHC Service Coordinator provides service coordination services across the continuum of care through a community-based approach to improve health outcomes of the Members served. This role fosters a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates options and services to meet an individual’s health needs through communication and available resources to promote quality, cost-effective outcomes. The Nursing Facilities CHC Service Coordinator specifically helps the most vulnerable individuals in a nursing facility setting. For individuals preferring to return to the community, this role supports steps to ensure that the transition will be safe and successful. For those wishing to remain in the nursing facilities, the CHC Service Coordinator will help ensure that needs are met and that individuals are receiving quality care. Candidates must be legally authorized to work in the United States, without requiring, now or in the future, sponsorship for employment visa status. UPMC does not participate in STEM OPT. Responsibilities: Establish and build strong relationships with both internal team members and partners to provide and foster a collaborative environment. Educate on and coordinate community resources with emphasis on medical, behavioral, and social services. Manage an active caseload based on state mandated ratios according to residential setting, case intensity, and acuity. Collect program data to track participant progress on a monthly basis to ensure to OPS reporting completed per regulatory deadline and compliance requirements. Responsible for performing profession-level administrative duties involving research, analysis, and reporting. Prepare reports regarding service provision and update service plan in accordance with governing bodies. Ensure comprehensive assessments are completed within required time frames and utilize knowledge and expertise to assess options for care, including use of benefits and community resources. Lead the Person-Centered Service Planning (PCSP) process and oversee the implementation of PCSPs. Assist members in obtaining services that will support them while living in a Nursing Facility. Identify, coordinate, and assist members in gaining access to needed LTSS and Medical Assistance services, as well as non-Medicaid funded medical, social, housing, educational, and other services and supports. Provide information to members and facilitate access, coordinating and monitoring LTSS needs for members. Inform members about available LTSS, required assessments, the Person t-centered service planning process, service alternatives, and service delivery options (including opportunities for self-direction, roles, rights including DHS Fair Hearing rights, risks, and responsibilities). Assist with fair hearing requests when needed and requested. Collect additional necessary information, including, at a minimum: member preferences, strengths, and goals to inform the development of the PCSP Conducts reevaluation of level of care annually or more frequently as needed. Assist the member and PCPT in identifying and choosing willing and qualified Providers. Work with the member to complete activities necessary to maintain LTSS eligibility. Explore coverage of services to address member-identified needs through other sources, including services provided under Medical Assistance, Medicare, or private insurance and other community resources. Actively coordinate with other individuals and entities essential in the physical and behavioral care delivery for the member to provide for seamless coordination between physical, behavioral, and support services. Ensure compliance with all state and federal regulations and guidelines in day-to-day activities. Maintain confidentiality and adhere to HIPAA requirements. Qualifications: Service Coordinators must have a Bachelor’s degree in social work, psychology, or other related fields with practicum experience preferred OR have at least three (3) years of experience in a social service or a healthcare related setting. Preferred experience working with people with disabilities or seniors in need of LTSS; and knowledge of the home and community-based service system and how to access and arrange for services. Cultural competency and the ability to be sensitive to diverse backgrounds and set aside personal opinions and implicit biases. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture. Preferred: Minimum of a year of LTSS, Service Coordination or Case Management experience. Licensure, Certifications, and Clearances: Automotive Insurance Driver’s License Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran Licensure, Certifications, and Clearances: Automotive Insurance Driver’s License Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran APPLY NOW SAVE JOB SHARE JOB CAREER GROWTH Grow Your Nursing Career Spanning over 20 clinical specialties and more than 50 unique nursing roles, every nurse at UPMC can achieve and advance their goals with the My Nursing Career Ladder. Whether you’re looking to progress to an elevated role or continue your education, UPMC equips nurses with the resources, feedback, leadership, and benefits to help you succeed and achieve your career goals. Here’s how a few nurses have grown their careers through the years at UPMC: Clyde C. Michelle B. Clyde C. Clyde C. As a Professional Staff Nurse, Expert at UPMC Muncy, Clyde is a great example of someone who has taken advantage of UPMC’s My Nursing Career Ladder to grow his career while remaining in the same hospital location. Clyde’s Career Journey: ⦁ 2017: Professional Staff Nurse – UPMC Muncy ⦁ 2021: Sr. Professional Staff Nurse – UPMC Muncy ⦁ 2022: Sr. Professional Staff Nurse II – UPMC Muncy ⦁ 2022-present: Professional Staff Nurse, Expert – UPMC Muncy Michelle B. Michelle B. In her current role as a Professional Staff Nurse, Expert at UPMC Presbyterian, Michelle cares for patients with chronic and ongoing health issues as part of a Medical-Surgical unit. Michelle enjoys the daily change that Med-Surg nursing brings, and has found a career path that is interesting, meaningful, and full of opportunity. Michelle’s Career Journey: ⦁ 2019: Staff Nurse – UPMC Presbyterian ⦁ 2020: Professional Staff Nurse – UPMC Presbyterian ⦁ 2021: Professional Staff Nurse, BSN – UPMC Presbyterian ⦁ 2021: Sr. Professional Staff Nurse, BSN – UPMC Presbyterian ⦁ 2022: Sr. Professional Staff Nurse II, BSN – UPMC Presbyterian ⦁ 2023: Professional Staff Nurse, BSN, Expert – UPMC Presbyterian INSURANCE SERVICES DIVISION OF UPMC Advance Your Future A career with UPMC means more than just caring for patients – when you’re a part of UPMC Insurance Services Division, it means caring for more than four million insurance members, too. UPMC Insurance Services Division offers a full range of health insurance products and services to our network across the country, providing peace of mind, better health, and financial security to our members, along with limitless career opportunities and a rewarding mission to those on our team. About Us Opportunities on Our Team Recognized for Excellence Jump-Start Your Career About Us About UPMC Insurance Services Division As an integrated health care provider-insurer, UPMC goes beyond patient care to provide insurance products and services to millions of members. Our team partners with UPMC and community network providers to deliver knowledge and expertise that provides the highest quality care at the most affordable price, supporting our members through service, communication, and more. Fast Facts: We provide insurance products and services to over more than four million members. UPMC’s Insurance Services Division offers a full range of health insurance options including UPMC Health Plan, Workpartners, UPMC for Life , UPMC for You , UPMC for Kids , UPMC Community HealthChoices, and Community Care Behavioral Health. UPMC Health Plan is among the nation’s fastest-growing health plans. Opportunities on Our Team Opportunities on Our Team We’ve got a job that’s just right for you! UPMC Insurance Services Division team offers a vast array of career paths and opportunities , from career areas like customer service, data analytics, and information technology and even patient care roles like social work, nursing, and care management. Whether in non-clinical or patient-facing roles, our team impacts patients and members by providing quality experiences before, during, and after their care, building relationships in a unique and meaningful way. Search Jobs Recognized for Excellence Recognized for Excellence Be a part of an award-winning team! UPMC Insurance Services Division has been recognized for outstanding care and service with awards that include: U.S. News and World Report named UPMC for Life a “Best Insurance Company for Medicare Advantage” in Pennsylvania for 2024. The Human Rights Campaign Foundation has named UPMC Health Plan an “Equality 100 Leader in LGBTQ+ Workplace Inclusion” for 2023–2024. UPMC for Life ranked #1 in Customer Satisfaction* among Medicare Advantage Plans in Pennsylvania by J.D. Power. The Ethisphere Institute named UPMC as one of the World’s Most Ethical Companies for the sixth consecutive year. *Results are based on award-eligible plans in Pennsylvania by J.D. Power. For J.D. Power 2024 award information visit, jdpower.com/awards . Jump-Start Your Career Jump-Start Your Career Looking to launch a career with longevity and opportunity? With countless entry-level opportunities for recent graduates, along with tools and resources that empower you as you learn and grow, UPMC Insurance Services Division is the perfect place to get a career started. Interested in taking your career to new heights? Our career paths and advancement opportunities will provide you with chances to achieve your goals at every step. Search Jobs BENEFITS AND LIFE AT UPMC Why Work Here We know that you have many options when choosing where to build your career. So why choose UPMC? We can think of a few reasons. Work-Life Balance Finding the ideal balance to manage the important elements in your life. Development & Opportunities Enhancing your career through continued learning opportunities and/or advancement. Compensation Receiving competitive pay for the work that you do – base pay, merit, and premium pay. Performance & Recognition Rewarding performance that supports the goals and mission of UPMC. Benefits Providing assistance and security to meet the current and future needs of you and your family. Work-Life Balance Finding the ideal balance to manage the important elements in your life. Development & Opportunities Enhancing your career through continued learning opportunities and/or advancement. Compensation Receiving competitive pay for the work that you do – base pay, merit, and premium pay. Performance & Recognition Rewarding performance that supports the goals and mission of UPMC. Benefits Providing assistance and security to meet the current and future needs of you and your family. Benefits that Matter to You We’re committed to providing benefits that meet your needs and support your well-being in all areas of life. Earn over 5 weeks of paid time off every year Affordable medical, dental & vision coverage Student loan assistance and tuition reimbursement options Earn up to 8% of your eligible pay in retirement contributions from UPMC Employer-paid life insurance Benefits that Matter to You We’re committed to providing benefits that meet your needs and support your well-being in all areas of life. Earn over 5 weeks of paid time off every year Affordable medical, dental & vision coverage Student loan assistance and tuition reimbursement options Earn up to 8% of your eligible pay in retirement contributions from UPMC Employer-paid life insurance Benefits that Matter to You We’re committed to providing our employees with benefits that meet their needs and support their well-being in all areas of life. Earn over 5 weeks of paid time off every year Affordable medical, dental & vision coverage Student loan assistance and tuition reimbursement options Earn up to 8% of your eligible pay in retirement contributions from UPMC Employer-paid life insurance Support for You – and Your Family Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family. Two weeks of paid parental leave Family planning resources Tuition assistance for dependents Comprehensive health care for dependents Emergency child and elder care options Flexible work arrangements Support for You – and Your Family Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family. Two weeks of paid parental leave Family planning resources Tuition assistance for dependents Comprehensive health care for dependents Emergency child and elder care options Flexible work arrangements Support for You – and Your Family Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family. Flexibility to choose the shifts and work arrangements that work best for your lifestyle Two weeks of paid parental leave Family planning resources Comprehensive health care for dependents Emergency child and elder care options A Culture That Cares At UPMC, you can find a home among people who share your passions and care about who you are. Employee resource groups Awards for champions of dignity & respect Center for Workplace Culture and Engagement Programs for veteran engagement A Culture That Cares At UPMC, you can find a home among people who share your passions and care about who you are. Employee resource groups Awards for champions of dignity & respect Center for Workplace Culture and Engagement Programs for veteran engagement A Culture That Cares UPMC is a place where you can find a home, no matter your gender, race, sexual orientation, age, or culture, and where you can meet people who share your passions and care about you. Employee resource groups Awards for champions of dignity & respect Center for Workplace Culture and Engagement Programs for Veteran Engagement Tools to Reach Your Potential Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams. Up to $6,000 of annual tuition assistance Ongoing learning via LinkedIn Learning Accelerated career pathways for growth Robust instructor-led education and learning pathways Tools to Reach Your Potential Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams. Up to $6,000 of annual tuition assistance Ongoing learning via LinkedIn Learning Accelerated career pathways for growth Robust instructor-led education and learning pathways Tools to Reach Your Potential Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams. Unlimited educational possibilities, including no-cost BSN and MSN programs Robust career ladders for every nurse – no matter your specialty, location, or career stage Up to $6,000 of annual tuition assistance Ongoing learning opportunities Expansive Opportunity Where do you want to go with your career? Wherever it is, UPMC can take you there. 100,000 employees 40+ hospitals and 800+ doctors’ offices and outpatient sites Dozens of career ladders to climb International locations State-of-the-art technology Expansive Opportunity Where do you want to go with your career? Wherever it is, UPMC can take you there. 100,000 employees 40+ hospitals and 800+ doctors’ offices and outpatient sites Dozens of career ladders to climb International locations State-of-the-art technology Expansive Opportunity Where do you want to go with your career? Wherever it is, UPMC can take you there. 100,000 employees 40+ hospitals and 800+ doctors’ offices and outpatient sites International locations State of-the-art technology LEARN MORE ABOUT BENEFITS * Note: Benefits described may not be applicable to all staff. Read More about Nursing at UPMC Never Too Late: Kendra’s UPMC Journey After working as a nursing assistant for 16 years, Kendra took the leap to go back to nursing school and become an RN. LEARN MORE Med-Surg Nursing in 4 Words: UPMC Nurses Share We asked our nurses to shed some light on what Med-Surg nursing means to them. Get to know Med-Surg nursing – in four words – from UPMC nurses! LEARN MORE Where Passion Meets Purpose: Leah’s UPMC Story Starting her career in Environmental Services, Leah shares how she fell in love with health care and became a nurse. LEARN MORE Read More about UPMC Insurance Services Division Why Data Analytics Matter to UPMC’s Mission In UPMC Insurance Services Division, analysts work to understand, innovate, and improve the products and services UPMC provides. LEARN MORE The Game of Life is About More Than Winning: Eddie’s UPMC Outlook Eddie S. shares how his passion for football, fishing, and friendship shapes his life and his career with UPMC Health Plan. LEARN MORE From the U.S. Army to UPMC Health Plan We asked our nurses to shed some light on what Med-Surg nursing means to them. Get to know Med-Surg nursing – in four words – from UPMC nurses! 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