Chief of People and Operations

PLEASE READ: Applicants MUST SUBMIT APPLICATION VIA THIS LINK to be considered:

https://www.itgenius.com/page/careers/chief-of-people-and-operations/

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Are you a relentless leader who thrives on turning strategy into predictable, high-quality results?

At itGenius, we need a Chief of People and Operations who's curious by default—quick to spot what could run itself, and quick to build it. Reporting to the CEO, you guard our "high-performing sports team" culture, using AI and automation to close loops faster while still holding every leader accountable and every process built to scale globally. You're not just managing tasks; you're finding the ones that shouldn't need managing at all.

We’re itGenius, a leading cloud technology consulting firm and Google’s top partner in Australia. We’ve helped small and mid-sized businesses across the globe transform how they work with Google Workspace, AI, and automation. Our business model combines consulting expertise with scalable managed services that empower modern teams to do their best work.

Join our team of A-players—if you're one too, apply now!

A note on the role: itGenius is building out its agentic systems, and this role will change as we do. Parts of what it involves today will be automated over the next year, and we would rather the person in the seat is the one designing that than protecting it. If you like a job with fixed edges, this is not it. If you are comfortable working while the shape is still moving, you will do well here.

Why You’ll Love Working With Us

We don’t just offer a job—we offer a career with exceptional rewards, growth opportunities, and a people-first culture. Here's what you’ll get:

Competitive Compensation & Bonuses

• December Bonus
• Performance Incentive Bonus
• Regular Annual Salary Increases as you grow with us

Time Off That Matters

• Unlimited time off
• Paid National/Local Holidays

Work & Life Experiences You’ll Remember

• Annual Team Conferences & Events – Travel, food and accommodations on us!

Investing in Your Growth

• Budget for Training & Development
• Career Growth Pathways

Reports To: CEO of itGenius

Job Overview:

As the Chief of People and Operations you are responsible for the "Operational Financial Performance" and "Organizational Effectiveness & Scalability" portfolios. Your mission is to maintain the "Amazon Prime of IT" service promise as we scale globally.

Core Accountabilities

Delegated directly from the CEO’s portfolios, you are accountable for:

• Operational Execution: Deliver strategic agreements on time, every time, with minimal deviation from process.
• Accountability Culture: Hold the Executive Team and department leads to their commitments under our "Managing to Agreements" culture.
• Performance Management: Run the cadence that catches performance and compliance risks early.
• Process & SOP Compliance: Full adherence to SOPs, Asana, time tracking and KPI reporting.
• Labour Efficiency: Keep time tracking accurate and drive Labour-to-GP toward 20–25% by 2028.
• Automation & Innovation: Spot what can be automated, build the simple fixes yourself, and scope the rest for engineering — including our GeniusAI rollout.

Key Responsibilities:

These are the specific jobs to be done to achieve the accountabilities, requiring a high degree of proactive monitoring and follow-through.

Operational Excellence and System Enforcement

• Own cross-department follow-up and chasing so projects and agreements land on time.
• Track Executive Team commitments on a live dashboard; flag off-track items to the CEO.
• Audit operations for full process compliance.
• Run core meeting cadences end-to-end, including notes and action items.

Performance Management & Team Hygiene

• Own performance management compliance company-wide.
• Spot early performance risks and course-correct with managers before formal action.
• Oversee time tracking and attendance for accuracy and efficiency.

Systems and Scalability

• Find and implement automation opportunities, including our GeniusAI rollout.
• Build simple automations; scope complex ones for engineering.
• Keep process documentation current and centralized.

People & HR Function

• Own the People function end-to-end: hiring, onboarding, exits, benefits.
• Own the pulse survey and turn results into real decisions.
• Keep PDs and remuneration grounded in real evidence.
• Own payroll across all jurisdictions; automate where possible.
• Own benefits and payment infrastructure.

Compensation Architecture

• Own salary bands, benchmarks and incentive frameworks, with CEO approval.
• Author and maintain company-wide people policy.
• Continuously redesign frameworks as the business changes.

Manager of Managers

• Lead a small team directly, including a Hiring Lead and HR Associate.
• Develop pod leaders and specialists into bigger roles.
• Provide dotted-line guidance for People operations more broadly.

Learning & Development

• Design and deliver fortnightly Leadership & Management training for all pod leaders, building and evolving this function as the business scales.

Required Qualifications and Skills:

• Education: Bachelor's degree in Business, Operations, or a related field.
• Experience: 5+ years in Senior Operations or Chief of Staff roles within tech or managed services.
• AI and automation: You have automated meaningful parts of your own work and can show us what you built and what you did with the time it gave you back. Tools matter less than instinct. In the role you will build the straightforward things yourself and scope the more complex ones for our engineers.
• Leadership: Proven ability to hold senior people accountable to deadlines and internal standards.
• Systems Mastery: Expert in Asana and in designing scalable SOPs.
• Writing: You can write a process clearly enough that someone else, or something else, can follow it without asking you questions.
• Disciplined Execution: A "follow the smoke" mindset to identify and fix performance risks early.

It would be nice if you have:

• Financial Acumen: Ability to analyse labour-to-GP ratios and time-tracking variances.
• People experience: Payroll, benefits or HR across multiple countries.

How you'll show up every day:

• Ingenious: Genuinely curious about how the business runs — quick to ask "why is a person still doing this," and quick to build the answer (scripts, workflows, AI) rather than wait for someone else to.
• Scalable: Every fix you make is repeatable and built for scale — increasingly by automating it, not just documenting it. You build pipes, not rain clouds.
• Empowered: You hold people accountable with calm clarity, speak up when standards slip, and model an "above the line" culture of ownership.
• Seamless: You remove friction rather than work around it, so your systems and reporting stay effortless for the leadership team to rely on.
• Trusted: Consistent, fair, and unbiased — the person the CEO can count on for a straight answer on how the business is actually performing.

Work Schedule

• 8-hour shift
• 6:00 am - 3:00 pm Philippine timezone
• Monday to Friday
• Weekends off
• Permanent Work From Home

You’ll thrive here if you’re interested in:

• The evolving world of cloud-based work (Google Workspace, Google Drive, Gmail, etc.)
• Supporting small business growth (1–30 employees)
• Applying technology to improve productivity and collaboration