CIS Business Analyst – SAP IS-U Customer Transformation with Public Utilty exp - Remote + Travel

WHO WE ARE:

Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop.

WHAT WE DO:

We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.

CIS Business Analyst – SAP IS-U Customer Transformation

Industry: Large Regulated Public Utility – Electric & Gas

Location: Columbus, OH (Hybrid/Remote)

Travel: Up to 50% to Columbus, OH

Duration: 2-Year Contract

Position Overview

We are seeking an experienced CIS Business Analyst to support a large-scale, multi-year Customer Information System (CIS) Transformation Program for a major regulated public utility.

This enterprise initiative focuses on modernizing SAP IS-U customer information, billing, metering, and Meter-to-Cash processes, improving customer service operations, and integrating critical utility systems.

The CIS Business Analyst will work closely with business stakeholders, SAP functional consultants, technical teams, and implementation partners to gather requirements, support solution design, coordinate system integrations, and ensure successful testing, data conversion, and deployment.

Key Responsibilities

• FD Verification & Traceability: Review Functional Designs against business requirements to eliminate scope gaps and ensure full alignment with Meter-to-Cash (M2C) processes.
• SI Test Case Gap Analysis: Audit SI-authored test cases against Functional Designs to spot missing scenarios or functional deltas and provide feedback for remediation.
• Design & QA Review: Partner with technical leads during design reviews to verify logic accuracy, data mapping, and defect-free handoffs before build execution.
• Participate requirements gathering sessions and document business requirements, functional specifications, user stories, process flows, and acceptance criteria.
• Analyze current-state and future-state utility business processes, EDGE system, identify gaps, and recommend improvements aligned with SAP IS-U capabilities.
• Ability to work with cross-functional teams in a fast-paced environment. Excellent written and verbal communication skills. Proficiency with Microsoft Excel, Word, Visio, and PowerPoint
• Experience with the utility or energy industry preferred
• Support end-to-end Meter-to-Cash processes, including customer master data, move-in/move-out, metering, billing, invoicing, payments, collections, and service orders.
• Collaborate with SAP functional and integration teams supporting interfaces with AMI/MDM, CRM, contact center systems, payment platforms, GIS, and digital applications.
• Support data conversion activities, including source-to-target mapping, data validation, reconciliation, and resolution of data quality issues.
• Review functional test scenarios and support SIT, UAT, regression testing, defect resolution, and requirements traceability.
• Partner with Data & Analytics teams to define operational reporting, KPI, and dashboard requirements, including Day 1 reporting priorities.
• Participate in cutover planning, go-live readiness, business process documentation, and post-implementation stabilization.
• Facilitate cross-functional workshops, manage dependencies, and communicate project risks, issues, and requirements to stakeholders.

Required Qualifications

• 7+ years of Business Analyst experience , preferably supporting enterprise technology implementations or transformation programs.
• 3+ years of experience in the regulated electric and/or gas utility industry , with strong knowledge of customer operations and CIS processes.
• Experience supporting SAP IS-U or a comparable enterprise utility CIS implementation, with SAP IS-U strongly preferred.
• Strong understanding of utility Meter-to-Cash processes, including customer service, metering, billing, invoicing, and payments.
• Proven experience with business requirements gathering functional specifications, process mapping, gap analysis, and stakeholder management.
• Experience supporting system integration testing (SIT), user acceptance testing (UAT), data conversion, and defect management.
• Understanding of CIS integrations with AMI/MDM, CRM, payment processing, and other enterprise utility systems.
• Experience using Jira, Azure DevOps, Client ALM, Visio, or similar project delivery tools.
• Excellent communication, analytical, documentation, and cross-functional collaboration skills.
• Must be willing to travel to Columbus, OH up to 50% throughout the engagement.

Preferred Qualifications

• Full lifecycle SAP IS-U CIS implementation or modernization experience.
• SAP IS-U Customer Service, Device Management, Billing, Invoicing, and FI-CA knowledge.
• Experience supporting large-scale utility customers and billing data migrations.
• Familiarity with utility tariffs, billing exceptions, revenue assurance, and regulatory requirements.
• Experience supporting cutover, go-live, hypercare, and offshore delivery teams.
• Familiarity with SAP Activate, Agile/Scrum, or hybrid delivery methodologies.

Ideal Candidate

An experienced utility CIS Business Analyst with strong SAP IS-U who can independently manage business requirements, facilitate stakeholder workshops, and support functional delivery across complex utility systems. Candidates with direct experience supporting large-scale electric or gas utility CIS transformations will receive priority consideration. Displays strong belief in self and team's abilities. Anticipates future trends, assesses complex situations and pulls forward relevant best practices to influence decisions and direction. Challenges the way we've always done something to look for a better way and drive standardization across the enterprise. Sets a positive & clear vision that motivates others to want to perform at their best; holds a transformation mindset for self and others. Makes and communicates clear, timely decisions, even amid ambiguity or uncertainty. Keeps commitments and holds others to their commitments; drives for desired outcomes; acts with urgency. Delivers succinct communications & drives effective meetings.

DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.