Citrix Cloud Application Packager

Overview Expleo is a global engineering, technology, and consulting service provider that partners with leading organizations to guide them through their business transformation, helping them achieve operational excellence and future-proof their businesses. Expleo benefits from more than 50 years of experience developing complex products in automotive and aerospace, optimizing manufacturing processes, and ensuring the quality of information systems. Leveraging its deep sector knowledge and wide-ranging expertise in fields including AI engineering, digitalization, automation, cybersecurity and data science, the group’s mission is to fast-track innovation through each step of the value chain. With a worldwide presence in 30 countries, our global footprint includes excellence centers around the world, including Romania since 1994. Responsibilities You will be part of the Secure Access Services team within Cloud Services, supporting platforms that provide secure access to production systems from environments with lower security standards. The team manages Citrix environments across Europe, supporting thousands of concurrent users, and is currently transforming its Citrix platforms from on-premise to cloud-based deployments using Citrix Cloud for access and management planes while maintaining the workload plane in on-premise datacenters. As a Senior Cloud Application Packager Citrix, you will package and deploy applications, troubleshoot complex application and infrastructure-related issues, and help maintain and develop secure, standardized, and compliant Citrix platforms. Application Packaging & Deployment: Package and deploy applications to on-premise and cloud platforms using Citrix application packaging-related services. Work with Citrix Virtual Apps and Desktops (CVAD), PVS, MCS, WEM, and App Layering. Support both on-premise Citrix platforms and cloud-based deployments. Contribute to the transformation of on-premise Citrix services into cloud-based deployments. Platform Operations & Troubleshooting: Troubleshoot and resolve diverse application issues, including problems caused by the underlying infrastructure. Investigate issues related to firewall rules, permissions, role assignments, proxy configurations, storage, network, or virtualization layers. Execute changes and resolve incidents following client procedures. Participate in the single-point-of-contact rota for incident dispatching and user escalations. Projects, Documentation & Collaboration: Take part in department projects such as roadmap items, client migration projects, and customer onboarding initiatives. Collaborate closely with Citrix engineers, application packaging engineers, architects, Service Delivery Management, and other infrastructure teams. Communicate at a technical level with Active Directory, VMware, storage, and network/firewall teams. Provide appropriate technical documentation for the activities performed. Security & Continuous Improvement: Implement solutions that are standardized, manageable, secure, and compliant. Support the harmonization of secure access methods across client environments. Apply security-minded ways of working in platforms that support access to production systems. Contribute to maintaining high levels of security and compliance, including environments subject to PCI-DSS and SWIFT standards. Qualifications Senior-level experience in application packaging and deployment within virtualized or terminal server environments. Extensive experience with recent on-premise versions of Citrix Virtual Apps and Desktops (CVAD), preferably version 2402 LTSR or later. Extensive experience with image creation and management using PVS, MCS, and App Layering. Extensive experience with Citrix Workspace Environment Manager (WEM). Experience with Citrix Cloud and hybrid Citrix deployments. Experience with Windows Server 2019 and 2022. Good understanding of Active Directory, VMware, storage, and network/firewall topics, with the ability to communicate with specialized infrastructure teams. Experience working as part of an operational group resolving user incidents and escalations. Experience with security standards such as PCI-DSS and SWIFT. Strong problem-solving and analytical skills. Strong communication and collaboration skills in an international environment. Security-minded, stress-resistant, patient, and able to work with both technical and non-technical stakeholders. Fluent in English, both written and verbal. Knowledge of common infrastructure tooling such as Trellix, Zabbix, Qualys, or SentinelOne is considered an advantage. Understanding of compliance and security best practices is considered an advantage. What do I need before I apply Hybrid, a few days per month at the office. CIM only Benefits Benefit Platform Holiday Voucher Private medical insurance Performance bonus Easter and Christmas bonus Employee referral bonus Bookster subscription Work from home options depending on project