Claim Specialist

What It’s Really Like to Be a Motor Claim Specialist at Suncorp

Our specialists do more than handle claims — they support customers during stressful times. From guiding them through the process to restoring confidence, we help people get back on the road and back to life. Collaboration is key, and no one faces challenges alone. The role is fast-paced and rewarding because every claim represents someone who needs our help. If you want a meaningful career in a supportive team, join us.

Position Overview

• Contract Type: Permanent Part-Time
• Start Dates: 19 October, 2026
• Salary: $69,440 (inclusive super) + performance based incentives (pro-rata Part-time hours)
• Training: 5-week full-time, fully onsite structured training program, followed by additional onsite training within the first 3 months of commencement. For Part Time candidates it is Full-Time hours during training.
• Hybrid Working: After training, you will have the flexibility to work from home.

What I Do as a Motor Claim Specialist
Here’s what a day can look like:

• Phone-Based Role: This is an inbound phone-based role, where I connect with customers directly, offering support and guidance at a time when they need it most.
• Be the First Point of Reassurance: When someone lodges a claim, I’m often their first conversation after a stressful moment. I really listen and help them feel heard and supported.
• Guide Customers Through Their Claim: I walk them through what happens next, explain what’s covered, and make things simple, so they always know what to expect.
• Solve Problems and Think on My Feet: Every claim is different. I look for solutions, use my judgement, and make fair decisions that balance empathy with policy.
• Objection and Complaint Handling: At times, I’ll need to manage objections or handle complaints, addressing concerns while maintaining professionalism and empathy.
• Critical Thinking: Each situation requires critical thinking to assess and determine the best course of action for both the customer and the company.
• Lean on the Team: We debrief after tough calls, share wins, and help each other learn because at Suncorp, you’re never on your own.

Shift Option:

• Part-time, Mon, Tues, Wed, Thurs, Fri (Start windows 3:30pm - 5:30 pm, 25 hrs/week)/ 100% shift loading Sat outside of 8am - 12noon & all day Sunday
• Part-time, Sat, Sun, Mon, Tues, Wed (Start window 8am-10a, 25 hrs/week) 100% shift loading Sat outside of 8am - 12noon & all day Sunday

Chase the sun, apply online today

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact anais.diaz-vazmas@suncorp.com.au or a confidential conversation.