Claims Analyst - Slovak

We are looking for a Claims Analyst to join our team and provide high-quality service support to customers in the Slovakian market. Working within the life insurance financial services sector, you will be responsible for managing customer claims and enquiries, providing accurate information, and ensuring queries are resolved efficiently and professionally.

The role involves regular communication with both internal and external customers, working collaboratively to deliver a seamless customer experience while maintaining a high standard of accuracy and service.

Key Duties and Responsibilities

• Responsibility for providing product information to branches and their customers on single or groups of live policies via call centre and via emails
• Administration of claims related documentation control and requests to appropriate recipients
• Registering in the appropriate systems all information related to pending cases and Resolving customer claims on a day-to-day basis in an efficient and timely manner.
• Reconciliation of legal documents in line with agreed procedures
• Responsibility for guiding new and existing customers through the policy process for the client.
• Recording customer information and issues in the appropriate systems and ensuring that records are maintained and are kept up to date
• Providing daily and weekly reports on issues when occurred
• Monitoring, responding and reporting on customer feedback, as instructed
• Troubleshoot system and business process problems and escalate when required
• Cooperate with client’s teams to resolve customer issues, as requested
• To support the company’s efforts to maintain certification to the ISO 9001 Standard for the team
• Documentation checks for control / compliance and quality assurance, validation of new proposals, and post-sales requests.
• Ad hoc tasks and projects will be assigned based on business requirements.

Mandatory requirements:

• Minimum 1-year previous relevant work experience, ideally in the insurance sector or claims processing area
• Previous experience in reviewing and analysing documentation
• Be fluent in Slovakian and English, both written and spoken

Desirable requirements:

• Be customer orientated, enthusiastic, courteous, assertive with an excellent attention to detail and procedures.
• Have excellent communication skills, both verbal and written.
• Experience of working with a recognised CRM system.
• An ability to prioritise own workload, work to strict deadlines and effectively manage time.
• A professional manner with excellent interpersonal skills.
• Proficient in Microsoft office.
• A demonstrated ability to work independently and collaboratively within a dynamic environment.

Location - Dublin City Centre & Work from Home

Work model - Hybrid

Contract type - Permanent

Working hours - Mon - Fri, 37.5 hours per week

Language - Slovak and English

Pay Schedule: Monthly

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