Claims & Beneficiary Services Representative

About the Role

We are seeking a detail-oriented and customer-focused Claims & Beneficiary Services Representative to join a leading financial services organization. This role combines investigative research with outbound customer outreach to help beneficiaries receive claim payments and complete required documentation.

The ideal candidate enjoys solving problems, conducting research, and providing exceptional customer service while working in a fast-paced, collaborative environment.

Work Arrangement: Hybrid (3 days onsite, 2 days remote after training)

Key Responsibilities

• Conduct investigative research to verify claim information and beneficiary details before outreach.
• Perform outbound calls and email follow-up with beneficiaries who have not submitted claims paperwork or completed required steps.
• Follow up on missing documentation and assist customers through the claims process.
• Support pre-escheat and unclaimed property activities to ensure regulatory compliance.
• Research, analyze, and resolve non-routine customer inquiries and complex claim situations.
• Partner with claims processing, operations, legal, and management teams to resolve escalated cases.
• Review customer requests and provide accurate information while maintaining exceptional service standards.
• Document interactions thoroughly and maintain accurate records within company systems.
• Assist with department projects, special assignments, and process improvement initiatives.
• Serve as a resource to teammates by sharing knowledge and best practices.

• 70% Investigative Work
  • Research beneficiary information
  • Verify claim requirements
  • Review records and documentation
  • Ensure all information is accurate before outreach
• 30% Customer Outreach
  • Make outbound calls to beneficiaries
  • Send follow-up emails
  • Explain claim requirements and next steps
  • Provide updates and answer questions

Qualifications

• 1-2 years of experience in one or more of the following:
• Strong research, analytical, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Comfortable conducting outbound customer outreach.
• Proficiency with computer systems and data entry.

Why Join Us?

• Potential for a long-term opportunity with room for growth.
• Supportive leadership that actively promotes high-performing team members.
• Hybrid work schedule after training.
• Professional financial services environment.
• Free onsite parking and bus-line accessibility.
• Onsite café and daycare facilities.
• Opportunity to gain valuable experience in claims operations and beneficiary services.

Training & Schedule

• Initial onsite training lasting approximately 1-2 weeks.
• Hybrid schedule available following successful completion of training.
• Standard business hours in a professional office setting.

Apply today to join a team dedicated to helping beneficiaries receive the funds and support they deserve while gaining valuable experience in claims and financial services operations.

Job Type & Location

This is a Contract position based out of Minneapolis, MN.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Minneapolis,MN.

Application Deadline

This position is anticipated to close on Oct 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.