Claims Center Property Operation Lead Sweden
- Hiring from
- Sweden
- Work type
- Hybrid
- Posted
- Oct 2, 2026
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Damage to a home or other property can turn everyday life upside down. For our customers, a claim is often about more than repairing what was damaged. It can mean uncertainty about where to live, what the insurance covers and how long it will take before life feels normal again. At those moments, clear answers and someone who takes responsibility make a real difference.
Claims Center is where much of that support comes to life. Our teams are there from the first contact, guiding customers through their claims and helping them move forward. In Property, we handle a wide range of situations, from everyday damage to major events that require close coordination and careful judgement.
We are now looking for a leader for Property within Claims Center. You will lead the people who meet our customers at difficult moments and develop how we work across the Center. Together with your teams, you will strengthen the customer experience, improve our ways of working and make it easier for colleagues to deliver both care and efficiency as the needs of our customers change.
About The Role
In this role, you will lead and develop the Property unit in line with our goals and strategies. You will ensure high quality and efficiency in our processes while fostering a culture in which people thrive and grow.
You will be a member of the Claims Center Sweden management team and work closely with your Team Leaders to develop their leadership. Through structured coaching and follow-up, you will help them achieve their goals and create the right conditions for their teams.
You will take an end-to-end view of the operation and drive continuous improvements in ways of working, resource optimization and customer experience.
The position may be based in either Sundsvall or Gothenburg.
Your Responsibilities
You will play a key role in developing the Property unit in line with what we call The If Claims Center Way. This means that you will:
An exciting and developmental role in which you can influence both people and results. You will join an engaged management team that works together to move Claims Center Sweden forward. As part of the Nordic region’s largest insurance company, you will have outstanding opportunities to continue developing as a leader in an environment shaped by innovation and customer focus.
In Addition, We Offer
You will lead the Claims Center Sweden Property management team and, together with the Team Leaders, be responsible for a substantial claims operation serving customers across Sweden. The operation consists of six teams: three based in Gothenburg, two in Sundsvall and one in Stockholm.
Our Center covers the areas of Building, Travel, Burglary, Assault, Flex team and Animal Claims. Across all insurance areas and products, our mission is to combine customer care and professionalism with efficient processes, ensuring that customers receive the best possible support when the unexpected happens. The unit consists of approximately 70 advisors.
You will report to Tomas Östman and be a member of the Claims Center Sweden management team.
Who are you?
We are looking for a confident and inspiring leader who achieves results through others. You have strong analytical skills, communicate clearly and enjoy leading change. You build trust and strong relationships, and you have a genuine interest in people.
Application deadline: October 18th, 2026
Application: Please attach your CV and cover letter
Work location: Gothenburg or Sundsvall
Travel: Some traveling is required
Start: As soon as possible
Background checks will be done in accordance with the law in the country of employment
For More Information Regarding The Position, Please Contact
Tomas Östman, Head of Claims Center Sweden
Telefon: 0704-71 06 52
We look forward to your application!
Claims Center is where much of that support comes to life. Our teams are there from the first contact, guiding customers through their claims and helping them move forward. In Property, we handle a wide range of situations, from everyday damage to major events that require close coordination and careful judgement.
We are now looking for a leader for Property within Claims Center. You will lead the people who meet our customers at difficult moments and develop how we work across the Center. Together with your teams, you will strengthen the customer experience, improve our ways of working and make it easier for colleagues to deliver both care and efficiency as the needs of our customers change.
About The Role
In this role, you will lead and develop the Property unit in line with our goals and strategies. You will ensure high quality and efficiency in our processes while fostering a culture in which people thrive and grow.
You will be a member of the Claims Center Sweden management team and work closely with your Team Leaders to develop their leadership. Through structured coaching and follow-up, you will help them achieve their goals and create the right conditions for their teams.
You will take an end-to-end view of the operation and drive continuous improvements in ways of working, resource optimization and customer experience.
The position may be based in either Sundsvall or Gothenburg.
Your Responsibilities
You will play a key role in developing the Property unit in line with what we call The If Claims Center Way. This means that you will:
- Lead the day-to-day operations of Claims Center Sweden Property, the organisation that manages our customers’ property claims.
- Act as a confident change leader who creates engagement and stability as the unit moves towards more scalable, digital and consistent ways of working.
- Strengthen our ability to balance workloads across competencies, manage seasonal variation and rapidly adapt planning in response to major weather events and other unforeseen circumstances.
- Analyse and follow up on KPIs to identify improvement opportunities and drive continuous gains in efficiency, customer satisfaction and employee engagement.
- Prepare the unit for the future by promoting skills development, knowledge sharing and broader competencies across the organisation.
- Build a cohesive, confident and dynamic management team in which Team Leaders can grow in their leadership and jointly contribute to the unit’s development.
- Ensure that our shared tools, processes and ways of working are consistently applied and continuously developed.
- Create the best possible conditions for self-leadership, enabling employees and leaders to take ownership of their development and their contribution to agreed goals.
- Contribute actively to the joint management of Claims Center Sweden.
An exciting and developmental role in which you can influence both people and results. You will join an engaged management team that works together to move Claims Center Sweden forward. As part of the Nordic region’s largest insurance company, you will have outstanding opportunities to continue developing as a leader in an environment shaped by innovation and customer focus.
In Addition, We Offer
- An inclusive workplace where everyone is welcome.
- Career and development opportunities within the largest insurance company in the Nordic region.
- Social activities.
- A degree of flexibility through hybrid working.
- Lunch benefit.
- A workplace that promotes health and wellbeing, including a wellness allowance.
- Employee discounts on insurance policies with If P&C Insurance.
You will lead the Claims Center Sweden Property management team and, together with the Team Leaders, be responsible for a substantial claims operation serving customers across Sweden. The operation consists of six teams: three based in Gothenburg, two in Sundsvall and one in Stockholm.
Our Center covers the areas of Building, Travel, Burglary, Assault, Flex team and Animal Claims. Across all insurance areas and products, our mission is to combine customer care and professionalism with efficient processes, ensuring that customers receive the best possible support when the unexpected happens. The unit consists of approximately 70 advisors.
You will report to Tomas Östman and be a member of the Claims Center Sweden management team.
Who are you?
We are looking for a confident and inspiring leader who achieves results through others. You have strong analytical skills, communicate clearly and enjoy leading change. You build trust and strong relationships, and you have a genuine interest in people.
- You currently work in a leadership role, preferably in a large operation with a strong customer focus and high standards of quality, compliance and efficiency.
- You have strong analytical skills and are accustomed to using data to drive improvement, including interpreting KPIs, reports and trends to support strategic decisions.
- You communicate very effectively, both verbally and in writing, and can make complex matters clear to different audiences.
- You have extensive experience in change leadership, including guiding organisations through significant change while creating confidence and engagement among employees.
- You have experience recruiting and developing leaders, with an emphasis on coaching and long-term capability building.
- Experience of property claims operations and knowledge of Contact Center management and modern tools are strong advantages
Application deadline: October 18th, 2026
Application: Please attach your CV and cover letter
Work location: Gothenburg or Sundsvall
Travel: Some traveling is required
Start: As soon as possible
Background checks will be done in accordance with the law in the country of employment
For More Information Regarding The Position, Please Contact
Tomas Östman, Head of Claims Center Sweden
Telefon: 0704-71 06 52
We look forward to your application!