Claims Coverage Counsel/Claims Coverage Administrator
Hybrid Work Schedule
Buffalo, NY
Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for an experienced
Claims Coverage Counsel or Claims Coverage Administrator
for our Corporate Claim Legal Team located in Buffalo, NY.
We are seeking individuals with previous experience in insurance coverage analysis/determination/disposition for at least five years. While a law degree is preferred, we are also considering individuals without a law degree that have deep technical experience in significant and complex coverage scenarios to include New York construction/labor law and other commercial claims.
This position will be responsible for preparing coverage opinions and coverage position letters for claims involving complex coverage issues or disputes. This role will also assist claims professionals in the evaluation of risk transfer opportunities, priority of coverage, and tender strategies. Coverage Counsel/Coverage Administrator is responsible for assessing and directing coverage litigation strategy in conjunction with outside counsel and the claims professional, including developing and executing a plan to manage the coverage litigation through final resolution. This individual may also provide legal support to underwriting, product development and regulatory compliance programs (JD candidate only).
This position is responsible for both first- and third-party coverage review, analysis and decisions for all levels of claims, including those involved in litigation. In addition, the individual will provide claim, policy, regulatory and legal expertise, if or as appropriate, to all levels of management up to and including senior management. The role will also review all policy forms for updates and revisions, ensuring compliance with state regulations, as well as applicable statutes and case law. The position will also require training for all levels of claims staff in matters of policy interpretation, investigatory processes, regulatory compliance and good faith claims practices across multiple venues.
Merchants Insurance Group is rated A- (Excellent) with a stable outlook by A.M. Best and is consistently recognized as a top employer and high-performing organization. Recent honors include:
Best Places to Work in Western New York
(Buffalo Business First, 2023–2026)
New York #1 Commercial Insurer (Big I, New York 2026)
Fast Track Company
(2019–2025) and
Top Private Company
(2019–2025)
Ward’s 50®
top-performing property-casualty insurer (2021–2024)
Ivans Spark Award for Innovation
(2024–2025)
Named to
Newsweek and Statista’s America’s Most Reliable Companies
list (2025), ranked among the top 300 of 1,500 B2B organizations evaluated
We offer a hybrid work schedule, requiring two full days per week in the office, with flexibility to work remotely or in office the remaining days. This model supports collaboration while providing flexibility and work-life balance.
Essential Duties and Responsibilities include, but are not limited to:
Prepares coverage communication consistent with internal quality standards and applicable state regulations.
Works collaboratively with front-line claims professionals and managers to provide coverage analysis and preparation or review of coverage position letters for claims involving complex coverage issues or disputes.
Provides legal or coverage guidance to claim professionals handling declaratory judgment actions in which Merchants is a named party.
Directs outside counsel on litigation strategy.
Leads claim staff in training involving legal or coverage matters.
Provides claim legal support to underwriting and product development teams. Also assists in regulatory compliance programs by providing supplementary research regarding statutes and regulations impacting our business.
Qualifications & Skills:
Juris Doctor degree preferred, with license in good standing
Minimum 5 years of insurance coverage experience and/or practicing attorney experience
Proficiency with Westlaw or other legal research applications CPCU highly desirable
Minimum 10 years of technical experience in complex coverage analysis
Prior leadership experience is highly desired
High degree of competency in insurance coverage analysis, policy construction, and legal research with exemplary writing skills.
Ability to transfer knowledge through formal and informal training with demonstrated excellent written and oral presentation skills.
Advanced written and oral communication skills with influence, initiative, and ability to communicate effectively across all levels across an insurance organization to include cross-departmental relationships.
Experience with construction and labor law litigation coverage issues related to risk transfer.
Proven demonstration of creative problem-solving abilities.
Excellent interpersonal skills with the ability to lead and work in a cooperative manner.
Merchants Insurance Group Pay information:
Merchants Insurance Group offers a competitive pay scale. The estimated salary for this role ranges from $100,000 - $145,000 based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience and qualifications.
Merchants Insurance Group Benefits:
Welcoming and positive work environment.
Colleague Appreciation Events.
Flexible work arrangements, including flex scheduling and summer hours.
Hybrid work schedule. The Hybrid work schedule will require 2 full days per week in the office, with the option of working the remaining days per month at home or in the office.
Competitive pay scale.
Generous paid time off package.
Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
Outstanding company bonus program.
Tuition Reimbursement.
And many more exciting company benefits!!
Merchants Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Merchants Insurance Group supports a safe workplace through pre-employment background screenings.