Claims Handler

Company Description Blackthorn Repair Management provides specialist repair management services, coordinating efficient and cost-effective solutions for clients across the insurance and repair sectors. The organization focuses on delivering high-quality service, clear communication, and streamlined processes to support policyholders and partners. By working closely with insurers, repair networks, and customers, Blackthorn Repair Management ensures that claims and repairs are handled promptly and professionally. The company values reliability, integrity, and a customer-centered approach, offering team members a structured environment where attention to detail and service excellence are highly regarded.

Role Description The Claims Handler role at Blackthorn Repair Management is a full-time hybrid position based in Crewe, with some flexibility to work from home. In this role, the Claims Handler will manage and progress repair-related insurance claims from initial notification through to resolution, ensuring accurate documentation and timely updates. Responsibilities include reviewing claim details, liaising with insurers, repairers, and customers, and confirming coverage and repair authorizations in line with company procedures. The Claims Handler will handle inbound and outbound communications, respond to queries, and maintain clear records in the claims management system. The role also involves monitoring repair progress, identifying potential delays or issues, and supporting a smooth experience for all parties while meeting service-level targets.

Qualifications

• Candidates should possess skills in Claims Handling and Claims Management to manage end-to-end claim lifecycles effectively.
• Candidates should possess strong Communication skills to interact professionally with customers, insurers, and repair partners.
• Candidates should possess knowledge of Insurance Claims and Insurance processes to interpret policy coverage and requirements.
• Candidates should possess attention to detail, organizational skills, and the ability to prioritize workloads in a fast-paced environment.
• Candidates should possess proficiency with office software and claims systems, along with basic numeracy and data entry accuracy.
• Candidates should possess customer service experience, problem-solving abilities, and the capacity to work both independently and as part of a team.
• Previous experience in insurance, repair management, or a related field is beneficial; relevant vocational or academic qualifications in business, insurance, or administration are an advantage.