Claims Operations Manager

Find more jobs Job Level: Management Location: Area of Expertise: Underwriting Unit: Allianz Malaysia Employing Entity: Allianz General Insurance Company (Malay Job Type: Full-Time Remote Job: Hybrid working Employment Type: Permanent ID: 90633 Position Cluster: Non-Executive What if you were empowered to make a positive impact? As the Operations Manager in the Claims Division, you will be responsible for providing strategic leadership and oversight in all areas of claim operations. This role involves guiding and developing a high-performing team, managing vendors, and implementing strategies to enhance efficiency, ensure compliance, and promote service excellence. Your primary focus will be on achieving efficient operation throughout the Claims Division. You'll be responsible for: Define and implement strategic operations for the Claims Division to ensure efficiency is achieved across the Division’s operations. Lead, mentor, and develop a team of claims professionals, fostering a culture of accountability, collaboration, and continuous improvement. Enhance departmental performance by creating strategies to optimize efficiency, manage costs, and strengthen claims governance. Oversee statistical analysis to inform decision-making and strategy development, ensuring data-driven approaches to claims management. Manage vendor relationships to ensure service quality, cost-effectiveness, and alignment with organizational goals. Drive transformation through digitalization, automation, and process innovation. Collaborate with senior leadership, regulators, and external partners to achieve sustainable outcomes. Ensure strong governance, compliance, and ethical standards in all claim’s practices. Undertake additional responsibilities as needed to support the division’s strategic goals and operational excellence. Important to your success: Bachelor’s degree in business administration or operations management, actuarial science or equivalent. Minimum 7-10 years of post-qualification experience, preferably in the insurance industry or related fields. Advanced analytical and problem-solving abilities, including experience in statistical analysis. Strong organizational management and skills. Good judgment and decision-making capabilities. Proven ability to work independently. Ability to perform effectively under pressure and meet tight deadlines. Excellent relationship-building, communication, negotiation, and persuasion skills, with experience in vendor management. Familiarity with AI tools like ChatGPT or Copilot is an added advantage. Disclaimer: Thank you for your interest in joining our team. Due to the high volume of applications we receive, we are unable to provide individual feedback to every applicant. If you do not hear from us within 14 days of submitting your application, please assume that you have not been selected for this position. Important: All updates regarding your application status will be communicated via email. Please ensure you frequently check your email for updates and further instructions. Note: Allianz will not accept any forward unsolicited resumes from any source to our employees email other than directly from a candidate. We will not be responsible for any fees and charges imposed. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow. Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.