Claims Quality Management Consultant (Investigative Services)

#IN-DNI

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As the Claims Quality Management Consultant you will plan, prioritize and perform quality observations, review claims, assess performance, identify trends and deliver feedback and coaching to Claims leaders for intermediate and complex claims. You will lead quality training sessions to ensure consistency in the application of claims handling standards, client service and quality management.

How you will create impact:

• Performing quality reviews on intermediate and complex claims to understand and inform achievement of quality management key performance indicators (KPIs).
• Participating in the preparation of reports on department KPIs, including recommendations to address areas of improvement.
• Conducting complex quality management reviews for Claims leaders with a focus on consistency in application of behaviours based skill sets and claims handling outcomes across the department.
• Partnering with Learning colleagues to design, deliver and facilitate calibration workshops and training to address quality improvement trends.
• Delivering timely feedback and coaching to support mastery and autonomy in quality management, compliance and legislative reviews.
  
  

To join our team:

• You have seven years of experience in insurance or related business experience.
• You have completed post-secondary education in a related discipline.
• You have or are working towards the Follow Chartered Insurance Professional (FCIP) designation or have the Chartered Insurance Professional (CIP) designation and are pursuing further development.
• You have expert knowledge of complex claims handling and an excellent understanding of the application of client service principles.
• You have superior knowledge of insurance policy wordings, legislation, regulations and construction practices, as applicable to the claims discipline.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
• You will travel occasionally.
• Extended work hours, including evenings and weekends, may be required.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information​

Expected salary/hourly range $72,847 - $121,411 (min-max, full range).

Salary placement​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

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Incentive/Variable pay ​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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