Claims Recoveries Consultant

Claims Recoveries Consultant Part detective, part diplomat: join our Claims Recoveries team chasing fair outcomes (and third parties) with heart and hustle. Join the team🥳 At Ando, we do things a bit differently. We're a multi-lines insurance business built around relationships, not transactions. Since 2015, we've been challenging the status quo and partnering with New Zealand's leading insurance brokers to deliver exceptional insurance experiences. We're now looking for a Claims Recoveries Consultant to join our close-knit Claims Recoveries team, based in Auckland’s Wynyard Quarter. This is a role for someone who enjoys solving problems, building relationships, and finding fair outcomes. You'll manage third-party recoveries in the Motor and Property space (across personal and commercial lines) from start to finish, working closely with customers, insurers, brokers, suppliers, and other stakeholders to ensure recoveries are handled efficiently, professionally, and with care. What you'll be doing Managing third-party recovery claims and pursuing recovery opportunities in line with delegated authority limits and best practice Working with customers and third parties to achieve fair, timely, and cost-effective outcomes Providing clear, accurate and empathetic support throughout the recovery process Attendance to dispute tribunal hearings as and when necessary/required. Building strong relationships with internal teams, brokers, suppliers and external stakeholders Identifying opportunities to improve processes, systems and ways of working Contributing to positive customer experiences and strong commercial outcomes for Ando What you’ll bring Our ideal candidate will already have experience working in insurance recoveries and a solid understanding of insurance principles, including how to interpret policy wordings and determine liability. You'll be a confident communicator and negotiator who can build positive relationships while navigating challenging conversations with empathy and professionalism. You'll also bring strong attention to detail, excellent organisational skills, and the ability to manage competing priorities in a fast-paced environment. Most importantly, you'll be resilient, proactive and always looking for ways to improve processes and deliver better outcomes for customers and the business Why Ando? At Ando, you'll be joining a business that's growing, evolving and continuing to challenge what's possible in insurance. Along with a supportive team and meaningful work, you'll also enjoy: Hybrid flexible working (2/3 days in the office) A $500 annual wellbeing allowance Life and Income Protection Insurance 20 days wellbeing (sick) leave per year Generous parental leave benefits 50% subsidised public transport during weekdays Amazing free onsite office facilities including a gym, reformer Pilates studio, sauna and even a golf simulator! If you're the kind of person who enjoys untangling complexity, having great conversations, and finding the best path forward, you'll fit right in here. Apply now and join the team. Department Claims Role Recoveries Locations Auckland Remote status Hybrid Employment type Full-time Employment level Administrative Applicant tracking system by Teamtailor