Claims Team Leader

Description Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters. Our Mission To help people live a life of their choosing, regardless of age or ability. GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2026/2027 —a distinction reserved for top employers committed to outstanding employee experiences. The Claims Team Leader is responsible for the supervision, training and development of a team of Claims Specialists. The Claims Team Leader manages the submission of claims data, payments and works with team members and agencies to resolve outstanding claim issues. RESPONSIBILITIES AND DUTIES Be the point person for questions from your team members. Coordinate answers with agencies and/or internal departments including Operations. Sign off/approve credit memos and employee receivables. Assist with administrative accounting procedures per Controller/CFO. Audit team performance, monitor team metrics and manage claims process. Train new employees and existing employees in department procedures and agency requirements. Assist in developing claims procedures for all new agencies prior to transitioning to Claims Specialist. Prepare A/R reports for your team’s agencies to monitor unpaid claims. Work with team members and agencies to collect outstanding payments. Communicate with Claims Manager including but not limited to: training issues, agency challenges, unbilled items and A/R issues. Attends trainings, conferences and staff meetings. Participates in company continuous improvement processes. Upholds company values and mission Other duties as assigned EDUCATION High School Diploma or GED required Associate degree preferred EXPERIENCE AND QUALIFICATIONS 2 years of experience relevant to the work performed Experience with Microsoft Office products is necessary, specifically Microsoft Excel Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing Experience in working on complex projects with critical thinking and problem solving Excellent written and oral communication skills Strong attention to detail Able to work with numbers and apply basic math skills to daily tasks Strong ability to lead and mentor multiple team members WORK ENVIRONMENT Work is performed from a home office setting. As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose. We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth. Grow your career with us. Grow your impact with us. _____________________________________________ What Culture & Belonging Means at GT: Bring Your Authentic Self To Work GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.