Clerk

We are seeking a customer focused and collaborative Customer Service Clerk that will be responsible for performing basic accounting tasks and clerical work related to customer requests.

A Customer Service Clerk supports various account functions daily.
• Must live in a one-hour radius of Topeka
• Paid Time Off after probationary period of 180 days
• Guaranteed Benefits! (Medical, Dental, Vision, and Retirement)
• Tuition Reimbursement
• 100% Paid training
• Guaranteed fulltime hours
• No weekends
• And this is just to name a few

You will coordinate and/or perform duties related to monitoring, researching, and/or resolving customer account issues and requests.

Research and resolve Corporation Commission, Better Business Bureau, and other inquiries and complex problems related to customer accounts.

Responsibilities may include general office duties, electronic and paper database management, special projects, billing issues and account adjustments.

Resolve service order exceptions, billing exceptions, meter inventory issues and meter reading exceptions in a timely manner as required by the Audit and Control Department.

Compile, prepare, and/or verify correspondence, customer information, and reports including but not limited to:
• Adjustment memos
• Service orders
• Budgets
• Billing adjustments
• Account Research & Breakdowns
• Special project assignment
• Identity theft
• Bankruptcies
• Letters of credit (irrevocable and regular)
• Trusts and Power of Attorney
• Surety bonds
• Customer accounting forms

• Good social skills with a focus on customer satisfaction
• Ability to effectively communicate in a respectful and assertive manner
• Polished phone demeanor, tone and etiquette is required
• Ability to perform in a demanding and changing work environment Ability to multi-task, including interacting with customers while simultaneously documenting calls
• Maintain and promote a positive attitude while meeting productivity goals
• Comfortable working with computers and web-based applications
• Strong organization and time management
• Accurate typing
• Excellent verbal and written communication
• Possess skills to research and problem solve to resolution
• Previous experience in a customer service-oriented role preferred
• Must be 18+ years of age
• High school diploma or equivalent required
• Must be able to work any shifts between the hours of 7am-5pm Monday - Friday, and be available to work overtime as needed
• Must pass a pre-employment background check and drug screen
• Complete a 180-day probationary period

Working Conditions/ Physical Requirements:
This position is fast-paced
Ability to attend 100% of our paid training program, without absences
Regular, consistent, and punctual attendance
IBEW Union work position