Client Account Manager

Client Account Manager / Client Success Director

• Employment: Full-time, ongoing
• Compensation: $1,000 to $2,000 per month, paid twice monthly in USD, depending on experience
• Schedule: 30+ hours per week, full U.S. Central time zone
• Location: Remote. Preference for Colombia, Mexico, Argentina, or Chile
• Experience: 2+ years in client account management or B2B customer success

About the Company

Appliance Marketing Pros is a performance-driven marketing agency specializing in SEO, PPC, and website builds for home service businesses.

The Opportunity

They are looking for a Client Account Manager to own the client journey, from consultative sales (led by their Founder) through recruitment delivery, onboarding, retention, and upsells, to overall client success. This role is critical to their growth strategy: it allows the Founder to focus on closing new business while you own delivery and retention. There will be step-up opportunities to define the function, help close deals, and work cross-functionally with their teammates.

About You

Are you client-focused, proactive, and process-driven? Do you enjoy building order, systems, and consistency while managing multiple stakeholders? The right person will take ownership of client delivery, anticipate challenges, and maintain high client satisfaction. You will work cross-functionally with the CEO, Sales, and Operations to ensure a seamless, world-class experience for every client.

Responsibilities

Client Onboarding and Post-Sales Delivery

• Lead client kick-off calls to align expectations, define roles, and clarify hiring needs.
• Own the client experience immediately after engagement and deposit.
• Communicate the recruitment process step by step, including timelines, communication cadence, and deliverables.
• Coordinate with the Recruitment team to ensure sourcing and shortlisting begin promptly.

Process Management

• Serve as the main point of contact between clients and internal teams.
• Ensure candidate shortlists are delivered, interviews are scheduled, and feedback is collected on time.
• Follow up persistently with clients to prevent delays while maintaining a professional, friendly tone.
• Coordinate offer extensions, pre-boarding paperwork, and candidate logistics.

Client Success and Retention

• Conduct 30, 60, and 90-day check-ins post-placement to ensure alignment and satisfaction.
• Monitor and escalate client issues before they become critical.
• Identify growth opportunities within accounts, including additional headcount or new roles.
• Oversee smooth onboarding with clients and internal operations.

Internal Coordination and Process Improvement

• Align daily with operations teams on client priorities and feedback.
• Maintain accurate records in our internal project management system and CRM.
• Contribute to refining client-facing SOPs and playbooks.

Requirements

• 2+ years of experience in client account management, marketing agency account management, or B2B customer success.
• Proven ability to manage multiple clients and processes simultaneously.
• Exceptional written and verbal English communication skills (native or bilingual level).
• Comfortable using CRM and collaboration tools (Google Workspace, Slack, Zoom).
• Ability to work the full U.S. Central time zone reliably.
• Ability to work reliably and independently in a remote setting with minimal supervision.

Preferred Qualifications

• Experience managing clients for a digital marketing company.
• Familiarity with U.S. business culture, particularly home service businesses.
• Experience with CRM integrations and scaling client delivery processes.

Core Skills

Sales and marketing, account management, relationship management, customer service and support, email support, communication etiquette, customer satisfaction, and Zoom video conferencing.

Benefits

We know work is more than just a paycheck, which is why we support work-life balance, well-being, and growth. Here is what you can look forward to:

• Competitive compensation. We recognize your skills and experience with a strong compensation package.
• Regular payday in USD. Twice per month, we send USD right to your bank account.
• Work remotely, forever. Save on the commute and work from home, wherever that is in the world.
• Milestone gifts and birthday treats. We celebrate your achievements and make your special day even better.
• Stay connected. Be part of a supportive network where you can learn, grow, and connect with great people.
• Mentorship, advocacy, and support. We stay in the room and advocate for you every step of the way.
• Promotions and increases. Perform and earn more with raises, promotions, and scope increases.

To Apply

Please send your CV to Basser@basser.services with the subject Client Account Manager followed by your name.