Client and Network Queries Manager (Compliance)
- Salary
- PLN 164.2K–PLN 269.7K
- Hiring from
- Poland
- Work type
- Hybrid
- Posted
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About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Pay Transparency
The estimated salary range for a new hire into this position is zł164 150 - zł269 675 which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program.Job Description
Team Summary
Visa is seeking a Client & Network Manager to join Visa Payments Limited team, part of Visa’s Money Movement Solutions business.
What a Client and Network Queries Manager does at Visa:
The Manager within the Client & Network Partner Queries is responsible for working alongside the Compliance Leadership team, assisting with coaching and supporting the delivery, maintenance and improvement of the compliance-risk control framework.
The compliance-risk control framework includes financial crime compliance and regulatory compliance.
The core responsibilities for this role are as follows:
Providing leadership and direction to the compliance team and direct reports specifically, through regular engagement around Group Compliance and individual objectives and deliverables
Allocating work and setting delivery expectations using objective setting within the professional development / appraisal process
Identifying training / skill-set requirements and coaching direct-reports
Delegate and prioritise workload, setting delivery expectations with oversight and guidance
Oversight to ensure SLAs and deadlines at met
Deal with escalations from Network Partners, assist in understanding their regulatory requirements and implement the appropriate controls to mitigate internal/external concerns
Deal with escalations from case analysts
Ensuring client queries are actioned within a defined SLA
Assist monitoring and screening teams in the review of new controls/rules at periodic review, consideration risk, relationship and service
Produce and develop management information in alignment with regulatory and internal policy/risk expectations
Identify trends, and use data to suggest improvements to effectively resolve service issues
Provide demonstrations of the VPL business, our product and internal control framework to internal and external stakeholders
Identify and internally escalate actual or suspected financial crime incidents
Ensuring clients are within legal parameters and not undertaking ML or prohibited activities
Conducting and/or overseeing compliance monitoring reviews and audits
Develop and maintain relevant procedures and tools.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
What you will need:
7+ years of relevant experience in financial crime compliance, risk, or a related financial services environment, ideally within the financial services, payments or fintech industry.
2+ years’ people management or team leadership experience, with a practical coaching style and the confidence to support, challenge and develop analysts in a high-volume environment.
Strong analytical and risk-based decision-making skills, with the ability to review complex information, identify key risk indicators and reach balanced, well-reasoned conclusions.
Excellent communication and influencing skills, with the ability to explain risk and control clearly to stakeholders at different levels of seniority and externa clients (facing clients experience)
Strong organisation and prioritisation skills, with the ability to manage competing deadlines, operational pressures and stakeholder expectations without compromising quality or control.
High attention to detail and strong written documentation skills, with the ability to produce clear, concise and audit-ready rationale for decisions, approvals and escalations.
Collaborative and pragmatic working style, with the ability to build trusted relationships across commercial, operational, risk, compliance and network partner teams.
Continuous improvement mindset, with curiosity, resilience and the ability to identify practical ways to improve controls, efficiency, consistency and team ways of working.
Preferred qualifications and experience:
Bachelor's degree in business, Finance, Law or a related field, or equivalent practical experience.
Relevant financial crime or compliance certification, such as CAMS, CFE or equivalent, is desirable.
Experience supporting procedure governance, control testing, audit responses, regulatory requests or financial crime remediation activity is desirable.
Experience supporting system enhancements, process automation or workflow improvement initiatives is desirable
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Why work here?
If you thrive on rapid growth and enjoy working alongside positive, driven teammates, you’ll feel right at home here.
Help us to uplift everyone, everywhere. Whether you’re starting your career, pushing your capabilities or are a seasoned professional, learn how we can partner to reimagine the world.
About Us
At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Our evolving technology keeps us at the heart of the digital economy, connecting people to 80+ million businesses worldwide. Backed by a resilient, proven model, our expanding network fuels growth—for Visa and for your career.
Learn our recruiting process
Your journey starts here — discover how we hire
Ready to take the next step? Learn more about life at Visa, explore our hiring process and get first-hand insights by hearing directly from our recruiters about what to expect. Apply with confidence today!