Client Coordination Manager

Client Coordination Manager Lead client coordination across InfoSec services, driving operational excellence, team performance, client satisfaction & commercial success across Data Protection, Cyber Essentials and Consultancy. The Client Coordination Manager is responsible for leading the operational delivery and client coordination across our Information Security service lines, including Data Protection, Cyber Essentials, and Information Security Consultancy. This role ensures the seamless end-to-end delivery of services, effective resource coordination, high levels of client satisfaction, and strong commercial performance. The Client Coordination Manager will oversee the Client Coordination team supporting these functions, driving operational excellence, process improvement, and performance management across the department. The role requires a strong operational leader with the ability to manage multiple service streams, maintain delivery standards under pressure, and foster a high-performing, customer-focused culture. Key Responsibilities: Operational Delivery & Service Management Oversee end-to-end delivery of Information Security services across: Data Protection Cyber Essentials Information Security Consultancy Ensure services are delivered efficiently, on time, and in line with client expectations and contractual obligations. Monitor service delivery performance, utilisation, and capacity planning. Collaborate closely with the Head of Information Security Operations to align delivery performance with strategic objectives. Team Leadership & Management Line manage Client Coordinators who will work across Data Protection, Cyber Essentials, and Information Security functions. Conduct regular 1:1s, performance reviews, and annual appraisals. Support career development and progression planning within the team. Foster a high-performing, accountable, and collaborative team culture. Lead regular team meetings and performance check-ins. Support recruitment, onboarding, and training of new team members. Commercial & Performance Management Support budget management by monitoring service delivery costs and resource allocation. Track and report on key KPIs, including utilisation, revenue delivery, client satisfaction, and operational efficiency. Ensure effective coordination to support revenue targets within InfoSec service lines. Provide performance insights and reporting to senior leadership. Work collaboratively with finance and operations teams to ensure billing accuracy and timely invoicing. Client Experience & Stakeholder Management Drive a strong customer-focused culture within the Client Coordination team. Act as an escalation point for client coordination issues where required. Ensure consistent communication and service transparency with clients. Build effective relationships with internal stakeholders, including consultants, service leads, sales, and finance teams. Skills & Experience Required Proven experience managing service delivery operations within a professional services or consultancy environment. Experience leading and developing coordination or operations teams. Strong understanding of Information Security services, including Data Protection, Cyber Essentials, or broader InfoSec consultancy. Demonstrated ability to manage multiple concurrent client engagements. Strong organisational skills with exceptional attention to detail. Commercial awareness and experience managing delivery against revenue targets. Confident in KPI reporting and performance analysis. Excellent stakeholder management and negotiation skills. Personal Attributes Proactive, solutions-driven mindset. Strong leadership presence with an approachable and supportive style. Excellent written and verbal communication skills. High level of accountability and ownership. Resilient and able to operate effectively under pressure. Committed to continuous improvement and professional development. Benefits: 25 days annual leave plus birthday leave Company pension Subsidised gym membership Employee benefits platform Regular team events Private healthcare (individual cover) Learning allowance for personal development Flexible working policy This role would be particularly well suited to a candidate with a service delivery background or someone with experience in business operations. Department Service Delivery Locations Leeds, Stevenage Remote status Hybrid Leeds Stevenage Our Work Culture At WorkNest, we recognise the importance of having an engaged, healthy, diverse and inclusive culture. This is not only the right thing to do - it also strengthens our business. We believe a talent-driven organisation must also be a diverse one. We are committed to creating a culture of diversity, equity and inclusion across everything we do: how we serve our clients, develop our products and services, and support our colleagues. Effective people management and engagement are integral to our business, both in terms of what we do and how we do it. As part of this commitment, WorkNest and Axiom have signed up to the UN Sustainable Development Goals on Gender Equality (Goal 5) and Decent Work and Economic Growth (Goal 8). We report annually to our Board and investors on our progress. About Worknest Secure The WorkNest group brings together 15+ specialist organisations, each with decades of experience supporting organisations worldwide with risk and compliance solutions. Our WorkNest Secure suite brings together leading cyber security and compliance expertise to help organisations stay protected, resilient, and one step ahead of emerging threats. Applicant tracking system by Teamtailor