Client Delivery Manager

Overview We are seeking an experienced Director of Client Services to oversee client success, team performance, and operational execution across a portfolio of digital marketing clients. This senior leadership role is responsible for driving client retention, ensuring high-quality service delivery, managing cross-functional teams, and supporting the strategic growth of client accounts. Key Responsibilities Client Relationship Management Serve as the primary point of contact for client performance, strategy, timelines, and operational matters. Lead client onboarding, including kickoff calls and implementation coordination. Conduct regular client meetings, performance reviews, and Quarterly Business Reviews (QBRs). Manage client retention efforts and proactively address concerns or performance issues. Team Leadership & Operations Lead and support a team of channel managers, SEO specialists, designers, developers, and support staff. Conduct regular team meetings, account reviews, and performance check-ins. Monitor workload distribution and support capacity planning across departments. Ensure projects are completed on time and to a high standard. Account Performance & Strategy Oversee the performance of Google Ads, Meta Ads, SEO, web, and creative campaigns. Analyze account performance, identify optimization opportunities, and guide implementation. Develop account health monitoring processes and identify churn risks. Drive portfolio-wide performance improvements through strategic insights and benchmarking. Reporting & Analytics Own client reporting processes, including dashboards, monthly reports, and quarterly reviews. Ensure accurate conversion tracking, attribution, and analytics implementation across client accounts. Monitor key performance indicators and communicate insights to clients and internal stakeholders. Quality Assurance & Process Improvement Review client deliverables before release to ensure quality and consistency. Maintain and improve SOPs, workflows, and operational documentation. Develop repeatable processes and best practices across the organization. Conduct post-mortem reviews on lost accounts and implement process improvements. Crisis Management & Client Retention Act as the first point of escalation for client concerns, account issues, and operational challenges. Manage account recovery efforts and implement retention strategies for at-risk clients. Coordinate cross-functional teams to resolve issues efficiently and effectively. Requirements 8+ years of experience in digital marketing, with the majority of experience gained in an agency environment. Experience managing a portfolio of 20+ retainer clients or $1M+ in annual agency revenue. Strong knowledge of Google Ads and Meta Ads, including campaign analysis and optimization. Working knowledge of SEO and digital marketing best practices. Proven experience leading and developing teams, including managing direct reports. Excellent client-facing communication and relationship management skills. Experience with project management platforms such as ClickUp or similar tools. Proficiency with CRM systems and collaboration tools such as Slack. Strong analytical, organizational, and problem-solving abilities. Experience using AI tools such as ChatGPT or Claude to improve operational efficiency. Ability to manage multiple priorities in a fast-paced agency environment. Preferred Qualifications Experience within healthcare, therapy, behavioral health, or ABA-related industries. Familiarity with HIPAA-compliant marketing environments. Experience with landing page builders such as Unbounce, Elementor, Webflow, or GoHighLevel. Copywriting and content review experience. Experience contributing to agency growth, operational scaling, or strategic planning initiatives. Comfortable working U.S. hours Remote work from home Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.