Client Engagement Principal

Client Engagement Principal About us: Mantel is an Australian-owned, IT Professional Services consultancy, focused on emerging technology to help advance our clients by leveraging AI, Digital, Cloud, Data & Security technology. We are a fully AI-enabled technology consultancy and the partner that bridges the gap between blue-sky ambition and practical steps to deliver value. Since our inception in November 2017, we have experienced remarkable growth across Australia & New Zealand and are honoured to be recognised as a Great Place to Work for 6 years in a row! We hire smart and talented people and get out of their way. As a principle-based organisation we have a flat structure with no hierarchy. By focusing on our five principles and not getting caught up in red tape, we trust you to get the job done! Focused on long-standing and trusted relationships, the Client Experience team works closely with clients to truly understand their business needs and wants – in turn bringing the best of Mantel's value propositions to add value above and beyond. From strategic account management to marketing and events to technical solutioning, the Client Experience team is focused on delivering the best possible outcomes for our clients. About the role: Mantel is growing its client base across a broad portfolio of ASX 100 enterprise clients. Our objective is to grow our relationships with our clients and be the preferred partner of choice in the capabilities we specialise in. To deliver on this objective, we are looking for an experienced Client Engagement Principal to join Mantel. This role is a leadership role, with a strong focus on building strategic and long-lasting relationships with clients, whilst ensuring the quality of engagements meet and exceed the expectations of our clients. The Client Engagement Principal will play a pivotal role in developing strong relationships with client stakeholders. You will lead the client engagement strategy and plan, and be able to match Mantel’s USP to the clients needs and wants in order to secure programs and projects. Operationally, you will be able to creatively construct propositions and follow engagements through the full sales cycle from prospecting to pre-sales to initial scoping phases to delivery execution - ensuring client satisfaction and success along the way. Your day to day: Create a clear strategy to retain and grow a client partnership. You will have experience in stakeholder relationship development, opportunity and pipeline management, and client health and governance cadence Build strategic relationships with clients (business, technology and executive stakeholders) Establish relationships with the Mantel teams, including peers, Partners, capability and delivery teams. You will able to take project teams on the journey and facilitate the client engagement to successful client outcomes Develop deep understanding of the client business and industry needs and wants and outcomes (problem/opportunities), including key players and relationship maps Ability to translate client requirements and establish Mantel pre sales teams to formulate solutions that exceed their needs Understanding of and experience with - account management methodologies and execution Use professional judgement while treating colleagues and clients with respect and compassion, and a demonstrated ability to display our five Mantel principles What you’ll need to be successful: You will have experience in developing strong and long-lasting relationships with technical and business leaders at senior and executive levels. You have the ability to identify, understand and articulate client needs and wants You are motivated by facilitating teams to solve client business problems and deliver outcomes that solve problems for your client Your definition of success in this role will be defined by client satisfaction and the growth of the relationship Mantel has with the client. Equally, satisfaction and pride in the team’s health and engagement on your client projects You will have extensive experience in leading the active end to end account strategy and planning with all team members working with and for your client You will have a proven track record leading the full client engagement life cycle, including presales, pitch, onboarding, delivery, governance, offboarding, client satisfaction You will have prior experience working within a professional services consulting, hyper-scalers (e.g., AWS, Google) or technical product sales environments You will have experience or ability to lead teams, without direct line management. Ideally you will have experience working with partners, i.e., AWS, Google, Microsoft, Snowflake, Databricks etc. At Mantel, we want you to be yourself. We trust our team members to use their professional judgment while treating colleagues and clients with respect, compassion, and professionalism in alignment with our five principles You take ownership, always stepping up to help and prioritising your teammates. You're also a clear, kind communicator who makes sound decisions based on good judgement What you can expect from us: We believe in unique experiences for all. Our My Deal program allows you to tailor your yearly plan, with the support of your Leader, to decide on what’s most important to you. That might be extra professional development, extra annual or parental leave, time to work on your side hustle, or something else completely different! One size does not fit all. You’ll get all the tools you need to hit the ground running including a new phone, laptop & swag. A true investment in your AI-first career. We are a fully AI-enabled consultancy and provide you with the tools to lead. This includes access to the Mantel AI Gateway, our secure, centralised platform with multiple AI models, plus a dedicated monthly budget and a safe environment to experiment and innovate. You’ll be genuinely supported by an organisation that cares about not only you but your family as well, Mantel offers Flexible Personal Leave options for those unplanned moments in life. We support a flexible hybrid approach to working which is guided by our principles; we trust each other to “make good choices” about the best workplace locations for the requirements of the project, role and client. This can change based on our client needs. Mantel is a certified Family Inclusive Workplace, which means we are committed to improving your wellbeing at work through leading practices on flexible work, parental leave, family care and family wellbeing. We know you won’t have one job for life. At Mantel, we believe in supporting our team to take their career in a direction that aligns with their passions. We have internal opportunities across Cloud, Data, Security and Digital. Our elite partnerships are a direct result of our deep platform mastery. For you, this means you'll be working alongside teams with the highest levels of technical expertise and tackling the most complex, high-profile projects on the market. Check out our partner awards and recognitions here . Click ‘Apply for this job’ to be considered for this role and our Talent team will be in touch. We value a diverse workplace and strongly encourage people from all backgrounds and minority groups to apply. Department Client Experience Role Client Engagement Locations Melbourne, Sydney Remote status Hybrid Employment type Full-time