Client Executive

Job Description:

About the Team

Carat is Dentsu's global media network, built on the belief that media can drive meaningful growth for brands, businesses and society. We bring together deep audience understanding, strategic communications planning, data-driven insight and innovative media solutions to help clients succeed in an increasingly connected world.

As part of the Carat team, you'll have the opportunity to work across a diverse portfolio of world-class brands, collaborating with specialists across media, creative, strategy, analytics and digital performance to deliver integrated communications solutions that drive measurable business outcomes.

Purpose of the Role

The Client Executive plays an important role in supporting the day-to-day management and delivery of media activity across account teams.

Working closely with the Client Manager and wider account team, you will support campaign planning, project coordination, client servicing and reporting, helping ensure activity is delivered on time, within budget and to a consistently high standard.

The role offers exposure to multiple clients and media channels, providing an excellent opportunity to develop knowledge of media planning, campaign management and client relationship building within a collaborative agency environment.

Key Responsibilities

Client Servicing & Relationship Management

• Support the day-to-day management of client accounts and maintain strong working relationships with internal and external stakeholders.

• Assist with the coordination of client communications, meetings and status updates.

• Help ensure client requests are managed efficiently and delivered within agreed timelines.

• Provide high levels of organisation and attention to detail across all account activity.

Campaign Planning & Delivery

• Support the delivery of integrated media campaigns across multiple channels, including social, display, video and search.

• Coordinate campaign activity with specialist teams to ensure smooth execution.

• Assist in the preparation of campaign plans, timelines and status reports.

• Monitor project progress and flag potential risks, delays or issues where appropriate.

Reporting & Analysis

• Support campaign reporting and performance reviews.

• Monitor campaign delivery and sales data, identifying trends and highlighting insights.

• Assist in tracking campaign effectiveness against agreed objectives.

• Help produce clear and accurate reporting documents and presentations.

Collaboration & Project Coordination

• Work collaboratively with teams across Carat and the wider Dentsu network.

• Build relationships with media owners, partners and internal specialists.

• Ensure deliverables are completed accurately and on schedule.

Market & Industry Awareness

• Develop an understanding of media, marketing and consumer trends.

• Conduct research into market developments, audience behaviour and competitor activity.

• Share relevant insights that could support planning and client recommendations.

• Continue building knowledge across media channels and the wider marketing landscape.

Professional Skills

• Strong organisational and project management skills.

• Excellent communication and relationship-building abilities.

• Strong attention to detail and accuracy.

• Comfortable working across multiple projects simultaneously.

• Ability to work effectively as part of a collaborative team.

• Proactive, curious and eager to learn.

• Strong analytical skills with an interest in data and performance measurement.

• Confident using Microsoft Office, particularly PowerPoint and Excel.

Outputs

• Accurate and timely campaign delivery.

• Effective support of client communications and account management activity.

• High-quality reporting, presentations and administrative support.

• Strong collaboration across internal teams and stakeholders.

• Positive contribution to client satisfaction and account performance.

• Continued personal development in media planning, client servicing and campaign management.

Essential Experience

• Previous internship, placement year or experience within media, marketing, advertising or a client-facing environment is advantageous.

• Strong interest in media, communications and digital marketing.

• Excellent written, verbal and presentation skills.

• Strong attention to detail and willingness to learn.

• Ability to manage multiple tasks and deadlines effectively.

• Proficient in Microsoft Office applications, particularly PowerPoint and Excel.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

About dentsu

Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.

Diversity, equity, and inclusion sits at the heart of our Social Impact strategy – our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.

Location:

London

Brand:

Carat

Time Type:

Full time

Contract Type:

Permanent

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About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact.

Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet.

Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future.

Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.

Find out more about us

Who we are

Our Social Impact

Our work