Client Experience Onboarding Specialist

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.

At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward.

Our people are our strength.

Position Summary

Aderant seeks a Client Experience Onboarding Specialist to build learning content and onboarding programs that teach clients and client-facing teams how to use Aderant products. You will work with subject matter experts, Product Marketing, Support, Client Success, and Professional Services. You will also help develop the MAP to Success onboarding framework. You will use AI to accelerate content development and build scalable learning solutions.

If in ATL Hybrid schedule

Key Responsibilities

Enablement Content Creation

• Design and maintain eLearning modules, instructional videos, job aids, knowledge articles, scenario-based activities, and FAQs.
• Use AI technologies to accelerate content development, improve accessibility, and scale enablement solutions.
• Produce content with Articulate 360, Camtasia, Clueso, and AI-powered tools.
• Translate product information and SME walkthroughs into clear learning content.
• Validate content with SMEs for accuracy, and align it with Aderant messaging and brand standards.
• Develop enablement content for product launches and enhancements across product families, in coordination with the GTM Manager.
• Work with the VoC & Onboarding Manager to identify trends and recommend training improvements.

Internal and Client Product Onboarding

• Partner with Support, Client Success, and Professional Services to identify learning needs.
• Customize onboarding programs for new clients.
• Use Salesforce for user setup and access management.
• Coordinate welcome emails, learning instructions, and follow-up outreach.
• Monitor client participation and progress.
• Take ownership of onboarding programs for assigned product families as the role evolves.

Content Management

• Organize learning resources in SharePoint and the LMS.
• Apply naming conventions and version control.
• Review content regularly, and update it for product changes and client feedback.

Required Qualifications

• 2–3 years in client enablement, customer success, client support, instructional design, or training (transferable experience considered).
• Experience creating training materials, knowledge articles, or other instructional content.
• Written and verbal communication skills.
• Organization and project management skills across multiple deadlines.
• Experience collaborating with cross-functional teams and SMEs.
• Strong research, problem-solving, and analytical skills, with the ability to locate information and develop solutions with minimal direction.
• High attention to detail, with a commitment to content accuracy, consistency, and quality.
• Comfort learning new software.

Preferred Qualifications

• Articulate 360, Camtasia, or similar tools
• Familiarity with AI-powered content creation, video editing, or learning development tools
• LMS, SharePoint, or knowledge management platforms
• Exposure to Salesforce, including user administration or customer onboarding workflows.
• Experience supporting product launches, go-to-market initiatives, or customer adoption programs.
• SaaS or enterprise software familiarity
• Understanding of adult learning principles

What Success Looks Like

First 60–90 Days

• Learn Aderant’s products, client-facing teams, and learning platforms.
• Build relationships with Support, Client Success, Professional Services, and Product Marketing.
• Produce enablement materials independently and deliver projects on schedule.

Within Your First Six Months

• Take increasing ownership of content development projects across assigned product areas.
• Identify opportunities to improve existing training resources and content management practices.
• Develop a deeper understanding of the client journey and Aderant’s MAP to Success framework.
• Collaborate with stakeholders to begin planning or developing structured onboarding experiences for assigned product families, based on business priorities.

Long-Term Growth & Impact

• Improve content development efficiency through AI-enabled tools and new learning approaches.
• Become a trusted resource for client education and enablement.
• Take ownership of assigned product-specific MAP to Success onboarding courses.
• Support the personalization, administration, and improvement of self-service onboarding.
• Contribute to measurable improvements in client education, onboarding consistency, and product adoption.

About Us

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.

At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward. Our people are our strength.