Client Onboarding Specialist

Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America.

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

Sounds interesting? Let’s talk.

Leap Event Technology is looking for a client service-minded and proactive Onboarding Specialist to join the Implementation team. Client Onboarding Specialists support our mid-tier ticketing clients and are the key to successful onboarding and on-sales. The Client Onboarding Specialist is a product expert in Leap Event Technology’s suite of ticketing products, and collaborates with colleagues across Client Support and Event Operations to ensure the client is trained and equipped for long-term success. We support some of the world’s largest events in the pop-up, convention, festival, and venue spaces, so the ideal candidate will thrive in a fast-paced, collaborative environment and will have a passion for ticketing, education, and client success.

Responsibilities

• Become an expert in two or more of Leap Event Technology’s Products, specifically Enterprise Ticketing Product and Leap Conventions

• Manage Tier 2 Client Onboarding projects, being proactive to keep clients engaged throughout the onboarding process
• Onboard and train clients on Leap Event Technology’s suite of ticketing products; build events for clients where applicable
• Facilitate one to many, classroom style training sessions
• Communicate value of training program to clients
• Assist with internal product training for new hires as needed
• Work independently and creatively to deliver exceptional client service
• Ensure smooth client transition post-onboarding
• Collaborate internally with Client Support to execute event and venue builds as needed

• Clearly communicate progress of initiatives to internal and external stakeholders
• Be fluent in our shared Project Management tool and a champion of our shared Leap Event Technology tools
• Contribute to our shared knowledge base & documentation on Leap Event Technology Products & internal processes
• Share ideas for new features and products and suggest workflow improvements with supervisor
• Document and share creative solutions with Implementation and Support teams
• Liaise with clients and travel onsite to events as needed

Qualifications

• HS Diploma or equivalent required; Bachelor’s degree strongly preferred
• 1 year client-facing project management experience
• 1+ years experience in the live events and/or SaaS industry
• Box office experience is a plus
• Exceptional written and verbal communication skills
• Ability to confidently interact with clients and professionals of all backgrounds
• Ability to self-start and complete tasks independently
• Capacity to execute multiple client implementations simultaneously
• Strong communication and technical skills
• Possess a passion for creating live event experiences with an eye for improving the customer experience
• Willingness to travel occasionally, including overnight and weekends
• Must be fluent in English. French and/or Spanish language skills a plus

BENEFITS:

We offer

• Medical, Dental, Vision, and Voluntary benefits
• Generous PTO
• Paid parental leave (following 12 months of continuous employment)
• 401K Match
• $200 event reimbursement
• Access to learning & development opportunities through our LMS platform and peer-to-peer LeapU program

OFFICE INFORMATION:

Leap Event Technology is a remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Pittsburgh (U.S.), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour!

If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need.

LEARN MORE:

https://leapevent.tech/