Client Onboarding Specialist (SAAS/ IT) – Remote | Indefinite-term Contract- Pre-Paid Medicine

Description Position at FiltaGlobal Colombia SAS Location: Work From Home – Bogotá, Cali, Medellin Only Schedule: Monday- Thursday 8:00 AM – 5:30 PM; Friday, 8:00 AM – 5:00 PM (Aligned with North American Eastern Time) About the Company This is a fast-paced, high-growth startup rapidly scaling across thousands of multi-unit restaurant locations. Operating in an ambitious 200mph environment, the company values personal accountability, proactive problem-solving, and pragmatic leadership. They’re now looking for a Client Success/ Onboarding Specialist to join their growing team in a remote setup. Why You’ll Love Working With Us An indefinite contract that includes all the Colombian government benefits (13th-month salary, unemployment insurance, interest on unemployment insurance, health care service, pension, labor risk administration, 15 vacation leaves per year of service). 2 paid Family Days per year. 3 Paid Time Off (PTO) per year. Paid birthday leave. - Only for clients who sign after June 9th 2025. Private healthcare with dental insurance for the employee and one dependent. Computer will be provided + internet allowance. Member Wellness Program. What You’ll Be Doing You’ll be part of the Customer Success function, supporting post-sale onboarding, system integration, and financial data reconciliation. Your key tasks will include: Lead multi-unit restaurant and franchise accounts through post-sale onboarding, channel integration, and official platform launch. Configure software against client channels, POS systems, delivery platforms, and bank feeds. Audit and reconcile financial and operational data to ensure complete figures accuracy prior to account go-live. Lead engaging onboarding sessions for restaurant operators, executives, and CFOs. Triage setup blockers and initial technical issues directly with product and engineering teams. Leverage AI tools daily to streamline onboarding workflows, troubleshoot configurations, and maintain documentation. Monitor account health, track contract terms, and land account renewals and upsells What You’ll Bring 1–4 years of professional experience in SaaS, software implementation, or technical onboarding/consulting roles. Top-tier verbal and written English communication skills (near-native level, C1) tailored for a North American commercial audience. Strong quantitative capabilities with practical experience in spreadsheet models, data mapping, and financial/operational reconciliation. Native-level AI fluency, with extensive experience using AI tools (such as Claude) in day-to-day workflows. Exceptional resilience, adaptability, and comfort thriving in an ambiguous, high-growth startup environment. A proactive, empathetic, and customer-driven approach with complete personal accountability Bonus Points For Background in top-tier strategy consulting (e.g., Bain, McKinsey, BCG) or high-growth tech. Familiarity with restaurant/retail tech, POS integrations, SQL, or Salesforce. Ready to Apply? Click Apply, upload your CV, and complete our brief questionnaire. Want to fast-track your application? Connect with Martin at [email protected] Let’s build something great together!