Client Operations Associate

Client Operations Associate – Program and Reporting Support (₱30K–₱35K | WFH | FREE AI Certification)

Cebu City | Work From Home | 9:00 PM–6:00 AM PHT | Monday–Friday

You'll support the execution of client programs, maintain operational records, and prepare monthly reports for a U.S.-based professional services firm — all within defined workflows and clear turnaround standards on a night shift.

The role spans coordination, data management, and inbox support. You'll facilitate forums, fulfill assessment orders, compile reports, and keep shared systems organized. Best fit for someone detail-driven, organized across multiple workstreams, and comfortable working independently with minimal supervision.

You're Likely a Strong Fit If You Have

• At least 2 years of experience in administrative or operations support
• Fresh graduates with exceptional attention to detail and strong written and verbal communication skills are welcome to apply
• Proficient in Microsoft Office/Microsoft 365, including Word, Excel, PowerPoint, and Outlook
• Strong organizational and time management skills, with excellent attention to detail
• Excellent written and verbal English communication skills
• Comfortable handling confidential information with discretion and professionalism
• Willing to work the 9:00 PM–6:00 AM PHT shift
• Currently based in Cebu, as we are prioritizing Cebu-based candidates at this time

Strong Signals

• Experience supporting client-facing programs or recurring operational reporting
• Familiarity with CRM systems or shared drive management
• Background in a professional services, coaching, or consulting environment

Responsibility Pillars

Client Program Coordination

You own the logistics behind client forums and in-person kickoffs — tracking attendance, coordinating deliverables, and keeping sessions running smoothly.

• Perform monthly outreach to coaches and gather deliverables from each in-person kickoff session
• Track attendance and manage invitee lists for forums
• Facilitate Zoom breakout rooms and handle all administrative tasks for each session

Records, Orders, and Inbox Management

You keep client records accurate and support requests handled — fulfilling TTI orders, updating trackers, and routing incoming items to the right people.

• Issue TTI assessment codes, record sales, and answer product questions
• Log check-in call notes, maintain the active alert SOP, and track client welcome gifts
• Monitor the support inbox, respond or acknowledge promptly, and escalate as needed

Reporting and Administrative Support

You compile the monthly reports that give leadership visibility into operations — and keep the shared systems clean and current.

• Prepare monthly reports including P&L, TTI sales breakdown, and Wins/Losses reports
• Handle ad hoc tasks including scheduling, data entry, and general file management
• Maintain organized and up-to-date records across the shared drive and CRM

About the Client

A U.S.-based professional services firm works with senior business leaders across multiple industries and countries, delivering structured advisory programs that drive measurable organizational outcomes. Offshore teams operate within defined scopes, clear workflows, and direct stakeholder alignment.

Benefits of GoTeam

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱300,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents via salary deduction
• ₱1M life insurance coverage
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
• 5 service incentive leave (SIL) days after your first work anniversary
• Salary loan access (post-regularization)
• Employee discounts, raffles, and Day-1 welcome gift
• Opportunity to win a trip to Bali through company programs

Live Your Purpose

• Join GoTeam Cares volunteer programs
• ₱10,000 referral bonus + Opportunity to win a trip to Bali
• Monthly gratitude events, team dinners, and leadership talks

Your Family's Benefits

• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities

Our Hiring Process

What Happens After You Click “Apply”

When you click “Apply,” you’ll be taken to Multiplai Interview Room. Our AI-powered, self-guided interview experience designed to be fair, flexible, and stress-free. You can start immediately or complete it later at a time that works for you.

What you’ll need:

• Stable internet connection
• Desktop or laptop
• Headset

You’ll answer interview questions at your own pace—no live interviewers, no surprise questions, and no pressure. Once completed, the platform generates an AI-assisted summary of your responses, and one of our recruiters will follow up with next steps.

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