Client & Operations Coordinator

Job Description This is a remote position. Boogie Team is looking for a highly organized, proactive, and dependable People & Operations Manager to help oversee the day-to-day operational heartbeat of the company. This role works directly alongside leadership to ensure clients, virtual assistants, systems, onboarding, payroll coordination, and internal workflows operate smoothly and consistently. The ideal candidate is people-oriented, operationally strong, and confident managing multiple moving parts in a fast-paced remote staffing environment. Key Responsibilities • Manage day-to-day operations of active virtual assistants after placement, including performance, attendance, communication, and accountability • Conduct regular check-ins with virtual assistants to ensure expectations are clear, issues are addressed, and support is provided when needed • Support client communication, satisfaction, and retention by helping maintain strong relationships and consistent follow-through • Coordinate onboarding, agreements, schedules, operational setup, payroll coordination, and internal tracking • Handle operational issues, escalations, replacements, workflow bottlenecks, and other moving parts with professionalism and urgency • Maintain SOPs, internal systems, documentation, reports, and operational organization across the company • Work closely with leadership to improve execution, structure, accountability, and overall operational efficiency Requirements • Experience in staffing, outsourcing, BPO, customer success, agency operations, HR operations, or remote workforce management • Strong people management, coordination, and problem-solving skills • Excellent written and verbal communication skills, especially in a remote work environment • Highly organized, detail-oriented, and able to manage multiple priorities at once • Calm under pressure, solution-oriented, and comfortable handling escalations or operational challenges • Strong sense of ownership, accountability, and follow-through • Comfortable working with internal systems, trackers, communication tools, and operational processes • Experience managing remote teams, virtual assistants, or international staff is preferred • Background in recruitment, staffing operations, client success, or workforce coordination is preferred • Familiarity with Google Workspace, Slack, ClickUp, Notion, Airtable, CRM systems, payroll trackers, or similar platforms is preferred • Experience supporting client accounts, team performance, onboarding, and retention is preferred • Ability to improve SOPs, build structure, and create smoother workflows as the company grows Benefits • Remote work • Full-time, long-term role • Supportive team environment • Growth opportunities as Boogie continues to expand its client base, team, and internal systems