Client Programs Lead | Remote

Client Programs Lead

Remote | Full-Time | Eastern Time (ET) Hours

Apply here: https://operationsarmy.com/application

About The Role

We’re looking for a Client Programs Lead who can take ownership of complex client initiatives from planning through completion. You’ll bring structure to multiple moving pieces, keep stakeholders aligned, and help ensure our clients receive a consistent, high-quality experience.

This role is ideal for someone who enjoys working at the intersection of people, technology, projects, and process. You should be comfortable in an environment where priorities move quickly, systems evolve, and there isn’t always a predefined playbook.

We’re particularly interested in candidates who have worked in startups, AI, SaaS, technology, digital services, or other high-growth environments.

What You’ll Own

• Lead client programs and initiatives from kickoff through completion.
• Establish timelines, milestones, responsibilities, and follow-up plans.
• Keep clients and internal stakeholders aligned on priorities and expectations.
• Track deliverables and identify potential delays or dependencies.
• Turn broad client objectives into organized, actionable plans.
• Coordinate contributors across different functions and ensure accountability.
• Facilitate regular project updates and communicate important changes.
• Spot inefficiencies within existing workflows and propose better ways of working.
• Maintain clear documentation around program decisions, requirements, and progress.
• Help leadership understand program health, risks, and opportunities.
• Support the rollout of new tools, processes, and initiatives as the company grows.
  
  
  

What We’re Looking For

• 3+ years of experience in program management, project management, client delivery, implementation, or a related field.
• Experience managing multiple initiatives or stakeholders at the same time.
• Strong understanding of digital tools and cloud-based work environments.
• Experience in a startup, SaaS, AI, technology, or rapidly scaling company is a strong advantage.
• Excellent organizational and prioritization skills.
• Strong written communication and the ability to communicate clearly with different audiences.
• Comfortable turning unclear requirements into structured next steps.
• Strong judgment and the ability to make decisions without constant supervision.
• Naturally proactive and comfortable taking ownership.
• Strong attention to detail without losing sight of the bigger picture.
  
  
  

The Right Person

You’re someone who sees a messy project and immediately starts figuring out what needs to happen, who needs to be involved, and how to get it moving.

You don’t need a perfectly defined process to be effective. You can create structure where there isn’t one, learn new technology quickly, and keep momentum even when priorities change.

Apply here: https://operationsarmy.com/application