Client Relations Manager

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends. As a member of the Sales Team, Client Relations Director plays a crucial role in creating, managing, and nurturing relationships with new & existing direct clients and partners including: ESSENTIAL FUNCTIONS Prospect and develop new client leads in collaboration with the Marketing team Qualify prospective clients to ensure a good fit and long-term partnership potential Work with the Owner Partner Team to tailor proposals across company offerings Lead the closing process and coordinate with the Finance team to ensure payment completion Oversee the Experience Team to ensure client expectations are consistently exceeded across planning, homes, and staffing services Build and maintain strong client relationships to drive repeat business and long-term loyalty Ensure achievement of key performance indicators (KPIs), including booking quotas, prospecting activity metrics, and CSAT scores COMPENSATION Competitive gross annual salary ranging from $75,000 - $85,000 Commission Plan structure 20 Days of Paid Time Off 5 Days of Paid Sick Leave 6 Days of Paid Holidays Work equipment stipend Private health insurance Flexible work schedule, subject to business needs and management approval SKILL AND KNOWLEDGE QUALIFICATIONS 4 or more years of experience in client relationship management or sales in travel, real estate, or another high-value product targeted to high-net-worth individuals Proven track record of success in sales and increase in revenue Exceptional verbal and written English communication skills Strong experience with CRM, presentation, and other online productivity tools Multi-tasking capabilities and working effectively under deadlines Experience and love for international travel are highly desirable