Client Relationship Director, Funds

ABOUT IQ-EQ 

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms. 

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. 

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities. 

As a Client Relationship Director, you will lead strategic client relationships, drive business growth and profitability, oversee high-quality service delivery and risk management, collaborate with internal and external stakeholders, and inspire teams to achieve commercial objectives while maintaining full compliance with regulatory and governance requirements.

What you'll do

• You'll build, manage, and retain key client and partner relationships, acting as the primary point of contact while driving client satisfaction, growth opportunities, cross-selling initiatives, and long-term business development.
• You'll lead business growth and profitability by developing and executing client development plans, pursuing new business opportunities, managing revenue and upsell targets, reviewing fee arrangements, and improving the commercial performance of client portfolios.
• You'll ensure exceptional client service delivery by coordinating teams, overseeing deliverables and deadlines, strengthening client relationships through regular engagement, and implementing improvements that enhance service quality and operational excellence.
• You'll provide strong leadership and people management by fostering collaboration, accountability, knowledge sharing, employee engagement, and professional development while motivating teams to achieve strategic and commercial objectives.
• You'll exercise sound judgment, financial acumen, and risk awareness by ensuring compliance with applicable laws, policies, and regulations, managing complex business challenges, promoting integrity and transparency, and delivering results through strong organizational, analytical, communication, and relationship management skills.

What we offer

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions
• Wellbeing: Additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
• Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

• You possess extensive offshore financial services experience, with strong knowledge of industry products, services, technologies, regulatory frameworks, and cross-jurisdictional cultural considerations
• You maintain relevant professional memberships and demonstrate a commitment to continuous professional development, ensuring expertise remains current and aligned with industry best practices
• You bring strong leadership, management, and influencing skills, effectively fostering collaboration, developing high-performing teams, and recruiting top talent to support both immediate and long-term business needs
• You have a solid understanding of corporate governance, risk management, and regulatory engagement, with proven experience working closely with regulators and implementing effective risk mitigation strategies
• You demonstrate exceptional customer focus, communication, and decision-making skills, leveraging strong listening, analytical, and judgment capabilities to understand client needs, deliver practical solutions, and achieve high service standards

OUR COMMITMENT TO YOU AND THE ENVIRONMENT 

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.  

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.