Client Relationship Management

Description Service Delivery • Basic device cleaning and replacement of operator-accessible parts and consumables per equipment specifications • Break/fix activities account for approximately 70% of role responsibilities • Provide IP address support • Perform basic equipment problem diagnosis • Serve as point of contact for equipment delivery and removal • Contact Xerox and third-party service providers as required • Utilize Xerox web-based applications, including Service Call Handling • Accurately report equipment calls in Xerox-designated systems • Provide onsite and remote service support • Download and install printer drivers on end-user equipment • Perform printer mapping to PCs as required • Escalate printer network issues to appropriate resources • Perform physical and remote device management and control • Configure devices including: o IP addresses o Scanning templates o User access levels o Scan-to-file/email settings • Monitor and apply software updates and patches • Act as onsite contact for remote resolution efforts requiring technical expertise • Manage non-Xerox devices as needed • Perform remote device monitoring and remote resolution through Xerox Device Management • Identify and promote Xerox Office Solutions • Proactively manage consumables and supplies using the DOS calculator • Maintain onsite operator-replaceable parts inventory • Collect equipment meter information for billing purposes • Perform data entry for activity and asset tracking • Manage and maintain onsite parts inventory using PM4 Skills customer service skills, trouble shoot, resolution skills, diagnosis, printing issues, office solutions, apply software updates, data entry, manage non-xerox devices Top Skills Details customer service skills,trouble shoot,resolution skills,diagnosis,printing issues,office solutions,apply software updates,data entry,manage non-xerox devices Additional Skills & Qualifications Required Skills & Experience • Customer service skills • Detail-oriented • Positive attitude • Ability to lift and move up to 50 pounds • Ability to read, write, and follow basic English instructions • Strong communication skills • Ability to manage multiple tasks • Ability to work with minimal supervision • Basic equipment troubleshooting and diagnosis • Customer issue resolution, including escalation when required • Ability to coordinate work tasks to ensure fulfillment of SOWs • Ability to track and report account information as required • 1-2 years of relevant experience resolving customer and equipment printing issues Education Requirements • Minimum High School Diploma or equivalent • Education Verification Required: Yes Physical Requirements This position covers the following Texas cities: Corsicana, Athens, Atlanta, Canton, Carthage, Clarksville, Daingerfield, Gilmer, Henderson, Linden, Longview, Marshall, Mount Pleasant, Mount Vernon, New Boston, Paris, Pittsburg, Quitman, Sulphur Springs, and Texarkana. The DCA will not travel to all locations every day; some sites may only be visited monthly. Experience Level Entry Level Job Type & Location This is a Contract position based out of Longview, TX. Pay and Benefits The pay range for this position is $19.48 - $19.48/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Longview,TX. Application Deadline This position is anticipated to close on Sep 4, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.