Client Service Specialist (Japanese Speaker)

At Infor, we empower businesses with cloud-based industry-specific solutions that drive performance and scale. As a Client Services Specialist, you will be a key player in delivering exceptional service to our clients, ensuring they realize the full value of their Infor investment. You’ll be part of a dynamic team that puts the customer first, working cross-functionally to support, retain, and grow strategic relationships. A Typical Day in the Life Includes: Be as a primary point of contact for assigned clients, ensuring satisfaction and resolving issues with speed and precision. Proactively monitor customer health metrics to identify risk and opportunities for added value. Collaborate with internal teams to deliver a seamless client experience. Assist with onboarding, training, and adoption of Infor products and services. Track and manage client requests using internal CRM tools, maintaining accurate documentation. Participate in the continuous improvement of client service processes and best practices. Champion client feedback internally to drive product enhancements and innovation. Basic Qualifications: Experience in client-facing ERP, SaaS, cloud or enterprise software. Have experience in translating technical details into business value, utilizing strong communication and interpersonal skills. Experience resolving complex business problems to ensure client satisfaction. Experience with CRM platforms. Japanese language proficiency (oral and written), with N1/N2 certification preferred Experience supporting or communicating with Japanese customers in a professional setting Preferred Qualifications: Experience in manufacturing, healthcare, distribution, or public sector. Experience working in a fast-paced, cross-functional environment. Have an analytical mindset with the ability to interpret client data and suggest strategic actions. Basic understanding of EDI concepts (e.g., X12, XML) or experience reading EDI files