Client Services Associate

APPLICATION PROCESS

1. Record a 60-second voice note with an introduction of yourself.
2. Use a professional, calm, and confident tone.
3. Send your audio file along with your resume and contact details to hr@hireoxcore.com.

Applications without the voice audition will not be considered.

Company Description OxCore provides skilled professionals who support core business operations so organizations can focus on growth and strategic priorities. The company partners with clients to deliver reliable, high-quality services that enhance efficiency and customer satisfaction. OxCore emphasizes strong client relationships and tailored support solutions designed to meet diverse business needs. Team members work in a dynamic, service-oriented environment where initiative and professional development are encouraged. Joining OxCore means contributing to a collaborative culture that values accountability, adaptability, and results.

Role Description As a Client Services Associate at OxCore, you'll provide dedicated remote support to an assigned client team, stepping into whichever role that client needs most, from administrative coordination to client-facing communication. This position is ideal for someone highly organized, adaptable, and comfortable wearing multiple hats across a fast-moving, client-focused environment.

This is a fully remote position, available full-time, working night shift hours aligned with US business hours (US time zones).

WHAT YOU'LL BE DOING

(Exact duties will vary depending on your assigned client — you may be asked to take on any of the following.)

Client & Team Communication: Manage and respond to client emails and calls professionally and promptly; act as a liaison between the client and their internal or external contacts.

Scheduling & Coordination: Manage calendars, appointments, bookings, and follow-ups as needed by the client.

Documentation & Data Entry: Maintain accurate records and databases, ensuring meticulous data entry and organization.

Client Support: Provide day-to-day operational and administrative support tailored to the client's workflow and systems.

Research & Preparation: Prepare for client meetings by gathering relevant information and researching stakeholders or contacts as needed.

Process Improvement: Support data clean-up initiatives and contribute ideas to improve workflows and efficiency.

Quoting & Follow-Up: Prepare basic quotes or estimates for clients' customers where applicable, ensuring accuracy and alignment with service offerings.

WHAT WE'RE LOOKING FOR

Experience: Prior experience supporting US-based clients preferred.

Availability: Must be willing and able to work night shift hours aligned with US business hours.

Communication: Excellent written and verbal English communication skills, including professional email drafting and phone etiquette.

Education: A bachelor's degree minimum.

Skills: Highly organized, detail-oriented, and comfortable multitasking across shifting priorities.

Mindset: Proactive, adaptable, and willing to "wear multiple hats" as client needs evolve.

Tech Comfort: Comfortable learning new tools and platforms depending on the assigned client's systems.

Base Salary: Market competitive

APPLICATION PROCESS

1. Record a 60-second voice note with an introduction of yourself.
2. Use a professional, calm, and confident tone.
3. Send your audio file along with your resume and contact details to hr@hireoxcore.com.

Applications without the voice audition will not be considered.