Client Services Manager

About the Job

🗓️ Working Days and Hours: Monday to Friday, 9 AM - 6 PM (UK Hours); Potential for Flexible Hours

📍 Location: Remote/Online

💷 Salary Range: Attractive, Top-of-Market Salary (paid in GBP/USD)

At Palm Outsourcing, we don't just fill seats; we build elite teams. We continuously partner with top-tier clients looking for exceptional international talent.

Opportunity Overview

Our client is a Shopify-focused D2C agency looking for an Ecommerce Account Manager to manage a small portfolio of Shopify D2C brands. This is a client-facing, delivery-focused role: you'll be the main point of contact for clients, keeping projects moving and ensuring every brand feels well looked after.

Role Description

You'll act as the main point of contact for a small portfolio of Shopify D2C brands, running regular check-ins and responding promptly to client requests. You'll own day-to-day delivery across accounts, planning and prioritising reactive and proactive work while keeping clients informed and confident. You'll write clear briefs for design and development teams, follow work through to completion, and coordinate Shopify store updates including products, collections, pages, and content. This is a highly organised, hands-on role for someone who thrives on keeping multiple accounts running smoothly.

Key Responsibilities

• Client Ownership - Act as the main point of contact for a small portfolio of Shopify D2C brands.
• Client Communication - Run regular check-ins and respond promptly to client requests.
• Delivery Management - Own day-to-day delivery, planning and prioritising reactive and proactive work.
• Brief Writing - Write clear briefs for design and development teams and follow through.
• Store Coordination - Coordinate Shopify store updates including products, collections, pages, and content.

Minimum Qualifications

• Experience Level - 2+ years of ecommerce, agency, or client account management experience.
• Shopify Proficiency - Hands-on experience using Shopify for store management and updates.
• Multi-Account Management - Proven experience managing multiple client accounts or projects at once.
• Client-Facing Communication - Track record of clear, proactive client communication and reporting.
• Delivery Ownership - Demonstrated ability to take ownership of tasks through to completion.

Bonus Qualifications

• Location - UK-based, with European candidates also welcome.
• D2C Background - Prior experience working with D2C or ecommerce brand portfolios.

Benefits

• Top-of-the-market pay.
• Remote working.
• Potential for flexible hours.
• Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.

Ready to elevate?

Hit apply, complete your profile, and let the right opportunities come to you.