Client Services Specialist

Bilingual Client Service & Case Management Specialist (Remote) Compensation: $9–$10 USD per hour (based on experience) + performance-based bonuses Schedule: Monday–Friday, 9:00 AM–6:00 PM EST Employment Type: Full-time or Part-time About Us At Rosenblum Law , we’re not your typical law firm. For nearly 20 years, we’ve helped thousands of clients across New York and New Jersey navigate everything from traffic tickets to personal injury and estate planning — with compassion, professionalism, and care. We believe that helping people starts with caring about them. Our team of friendly, dedicated professionals takes pride in providing world-class service — reflected in our 500+ five-star reviews and A+ Better Business Bureau rating. If you love connecting with people, solving problems, and making a difference in someone’s day, we want to meet you. What You’ll Do As a Bilingual Client & Case Management Specialist , you’ll be the friendly voice and helping hand that guides clients through their legal journey. You’ll play a vital role in ensuring they feel supported, understood, and cared for from their very first call to the resolution of their case. Your key responsibilities include: Handle phone calls, emails, and text messages with professionalism and empathy. Listen carefully to clients’ needs and provide clear, compassionate guidance. Collaborate with attorneys and paralegals to ensure clients always have accurate and timely information. Follow up on cases, maintain organized records, and ensure every detail is managed properly. Approach challenges with a calm, solution-oriented attitude. Who You Are We’re looking for someone who is: Bilingual (English & Spanish) – fluent or native in both languages. A people person who enjoys making others feel heard, understood, and cared for. A natural problem-solver who stays calm under pressure and enjoys finding solutions. Highly organized, detail-oriented, and able to multitask effectively. Comfortable using Google Workspace, Microsoft Office, and online communication tools. Reliable, self-motivated, and comfortable working remotely with a quiet, professional workspace and high-speed internet connection. Experienced in customer service, hospitality, tourism, or the legal field (preferred). Compensation & Benefits $9–$10 USD per hour (based on experience) Performance-based bonuses Paid bi-weekly Paid time off eligibility after 6 months 1-hour paid lunch break after 3-month probationary period Ongoing training and opportunities for career growth within a respected, client-centered law firm Work Environment 100% Remote (Work From Home) Requires your own computer, noise-canceling headset, and quiet workspace Supportive, positive team culture focused on growth, integrity, and client care How to Apply If you’re someone who truly enjoys helping others and takes pride in delivering outstanding service with warmth and empathy, we’d love to hear from you. Apply today to join a team that values kindness, teamwork, and excellence in everything we do.