Job Title: Client Servicing Executive
Company: KSK Enterprises (KSKE)
Location: Keralam. Thrissur preferred, open to strong candidates based anywhere in the state of Keralam.
Work Arrangement: Mostly remote, with occasional visits to our Thrissur office.
Employment Type: Full-Time
Work Schedule: Monday to Saturday
Language: Malayalam and English required.
About KSKE
KSK Enterprises is a Thrissur-based manufacturer of packaging for the jewellery industry. We make plastic boxes, paper boxes, pouches, and custom-branded packaging for leading jewellery brands and independent showrooms across Kerala and India.
Website: www.kske.in
About the Role
- We are hiring a Malayalam-speaking Client Servicing Executive to look after KSKE's B2B customers across Kerala.
- You will manage repeat orders from our existing clients and ensure their business with us remains healthy. At the same time, you will reach out to new jewellery brands and buyers across the state.
- You will be the person our customers contact when they need our products or services, and the person who contacts them when it is time for their next order.
- We care about results, not hours. You will plan your own week and be judged on what you get done.
What You Will Do
Looking after existing customers
- Maintain a comprehensive, real-time account map of existing KSK Enterprises customers, including primary points of contact, recent order history, reorder frequency, and specific product preferences.
- Follow up on repeat orders by phone, WhatsApp, or email before the customer forgets to reorder.
- Efficiently manage the full order lifecycle for recurring clients, including confirming specifications, coordinating lead times with the production team, and ensuring seamless delivery and customer satisfaction.
- Learn each customer's product mix and let them know about new options that could fit their business.
Bringing in new customers
- Work through the new client list in an organised way. Identify the right decision-maker at each jewellery brand.
- Know our product range, prices, and strengths well enough to answer any question a prospective customer asks.
Reporting and coordination
- Provide a concise daily progress report summarizing all client interactions, closed deals, and pending action items for the following business day.
- Keep the shared customer tracker up to date so the team can always see account status without asking you.
What We Are Looking For
- At least 2 years of experience in B2B sales, client servicing, key account management, or field marketing. Packaging, printing, jewellery supply chain, or FMCG channel sales backgrounds are all relevant.
- Any graduate. B.Com, BBA, or MBA preferred.
- Good spoken and written Malayalam and English. Hindi is a plus.
- Comfortable using phone, WhatsApp, and email as your main work tools.
- Basic comfort with spreadsheets. We will train you on our own systems.
- Self-directed. Able to manage your own week without daily supervision.
- Willing to visit our Thrissur office from time to time, and willing to travel to customer locations across Kerala when needed. Travel expenses are reimbursed.
If you already know the Kerala jewellery retail industry and understand how purchase decisions are made at jewellery showrooms, that will be a strong plus.
Women candidates are strongly encouraged to apply.
Work Arrangement
- The role is mostly remote. You will coordinate with customers by phone, WhatsApp, and email from wherever you work best.
- You will visit the KSKE office in Thrissur occasionally for team days and meetings, but not on any fixed weekly schedule.
- You will travel to customer locations across Kerala when the situation calls for it.
Compensation and Benefits
- Salary as per industry standards and your experience.
- Performance incentives.
- Bonus as per company norms.
How to Apply
Apply directly through this LinkedIn job posting using the Apply button. Only shortlisted candidates will be contacted.
Selection Process
1. CV screening
2. Phone or video interview in Malayalam
3. Short paid work trial
4. Offer
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KSK Enterprises is an equal-opportunity employer. Candidates are evaluated on merit, experience, and fit for the role.
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