Client Success Manager - 1452 - Colombia

Client Success Manager - 1452 - Colombia We're hiring a Client Success Manager to build lasting client relationships and drive exceptional results for a fast-growing US digital marketing agency. APPLY IN 60 SECONDS We usually respond within three days About the client: Our client is a digital marketing agency specializing in helping dental clinics grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns. About the role: We are seeking a motivated, self-driven Client Success Manager for our client. The ideal candidate should have a proven track record in managing client relationships, developing effective growth strategies, and coordinating client interests across various channels. This role calls for a friendly, approachable professional with a standout personality that clients find easy to connect with. Strong communication skills, a solid understanding of digital marketing concepts, and the ability to collaborate effectively with cross-functional teams are essential. They should be a problem solver and able to navigate challenges proactively. Experience in a digital marketing agency is preferred. What you’ll be doing: Client Communication: Serve as the primary point of contact for assigned clients, leading status calls and keeping CRM records current across teams. Client Retention: Field client questions and requests, troubleshoot issues, and escalate when needed to drive long-term satisfaction. Project Management: Keep projects on track internally and externally—managing timelines, priorities, deliverables, and feedback. Campaign Reporting: Own monthly reporting (email + calls), translating SEO, PPC, social, and call-tracking KPIs into clear insights using our BI dashboards. Quality Assurance: Ensure all client work is on-brand, accurate, and polished before it goes out. Marketing Strategy: Spot growth opportunities for clients, shape strategy with sales reps, and confidently present recommendations. Who are we looking for? 4+ years of experience as an Account Manager or in a related field. Fluent in English, oral and written. Strong communication and interpersonal skills, with the ability to build rapport and trust with clients. Excellent organizational and time management abilities, with a keen attention to detail and strong project management skills. Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively. Proficiency in CRMs, project management, and industry-standard tools and software. Experience in digital marketing agencies is preferred. Foundational digital marketing knowledge is preferred. Position: Client Success Manager Remote Status: Fully Remote Preferred Location: LatAm, South Africa Working Hours: 9 am to 5 pm MT Holidays: Local US Holidays Salary: USD 2000 - 3000 per month Internal Job ID: 1452 Department Customer Support Locations Colombia Remote status Fully Remote Monthly salary $2,000 - $3,000 Employment type Full-time Colombia Work from anywhere All positions marked "Global" at Bionic Talent are FULLY remote. We believe in a fully remote, interconnected world. Any job you apply to at Bionic Talent with a "Global" or "Fully Remote" tag will be fully remote; work from anywhere. Market beating compensation We work with clients that value talent and ensure that our compensation is market-beating. We don't believe in market-competitive salaries; we believe in beating the market. No degrees needed Most job positions with Bionic Talent value you for the skills and experience you possess, not the degrees you have/or don't have. Workplace & culture Bionic Talent only works with the top agencies and startups around the world. We ensure you find your dream job with a company that values your talent and passion. We want everyone to have a job that fulfills them professionally, emotionally, and personally. About Bionic Talent Bionic Talent is building a diverse workforce spanning 11 countries across five continents, speaking 14 languages. With 13+ years of experience in remote work and team building, we understand what it takes to have a successful – and cost-effective overseas remote team. Our proven approach is a smart way for companies looking for access to a global workforce. Using a global workforce allows savvy entrepreneurs to save on operating costs by hiring remotely.