Client Success Manager

Job Type: Full Time/Salary

Job Location: REMOTE, US-based candidates only

Salary Range: $70K - $95K/yr

Reports to: Account Director

Who we are:

Brandwoven is a rapidly growing sales management firm dedicated to the success of our clients, and solving today's marketplace challenges. Brandwoven offers marketplace management services for Amazon, Walmart.com, Target.com and more. We partner with consumer products brands to help marketplace strategies based on their unique business needs. Success for us is about more than just driving sales, it’s also about telling our client’s brand story on the world’s largest online marketplaces.

How we work:

We work hard, we have fun, and we put our clients first, always. Independent thinking, initiative and a positive attitude are an absolute must in our highly collaborative environment. Those who are successful at Brandwovenare self-starters who want to make themselves, and our team, better every day.

Who we are looking for:

Brandwoven is looking for an experienced Amazon Seller Central and Vendor Central Manager to work on the front lines with our brand partners as we manage their e-commerce business.

This person’s experience will enable them to engage with our clients and ensure every detail of their experience is curated, deadlines are met, and the service is exceptional along the way. The position’s role is to ensure each aspect of our client’s Amazon or Marketplace businesses are thriving.

Responsibilities:

• Be the Amazon subject matter expert when interacting with clients
• Work with Client Coordinator to maintain client catalogs and best in class digital merchandising content
• Predict and avoid any/all potential pitfalls our clients may encounter within the Amazon system
• Leverage internal resources to develop creative for product listings, maintain effective marketing campaigns and manage inventory/forecasts for our clients
• Responsible for the on-time completion for all "deliverables" for assigned clients
• Actively troubleshoot and solve problems for our clients within the Amazon ecosystem
• Work with account director to develop client-specific Amazon strategies
• Stay on the cutting edge of all changes within the Amazon system
• Other responsibilities that come with working at a high-growth startup

Successful Candidates:

• 2-3 years’ experience working in and around the Amazon ecosystem
• 2-3 years customer service and/or account management experience, agency experience preferred
• Experience working with consumer products brands
• Detailed oriented, diligent and organized
• Ability to multi-task, communicate and collaborate with internal teams and clients
• Bachelor’s degree in business, marketing or related field required

Compensation and Benefits:

• Work/Life Balance: Remote work environment, 3 weeks PTO, 2 personal days and 10 paid holidays
• Wellness: Medical, Dental and Vision insurance
• Financial Well-Being: Competitive salary with 401k and 4% employer match

Job Type: Full Time/Salary

Location: Remote

Brandwoven affirms the diversity of our local communities including race, religion, national or ethnic origin, sexual orientation, and gender identity / expression. We welcome candidates who reflect our growing regional and national diversity

We do not accept inquiries about individual applications.

Company Description

Brandwoven is a rapidly growing marketplace management firm dedicated to the success of our clients on the Amazon, Walmart.com and Target.com platforms. We partner with consumer products brands to help implement an ideal Amazon strategy based on their unique business needs. Success for us is about more than just driving sales, it’s also about telling our client’s brand story on the world’s largest online marketplace.