Client Success Manager

Location: Argentina and Brazil.

About Proppel

Proppel is a recruitment agency connecting top talent across the US, Canada, and Latin America with opportunities at some of the most exciting companies in the world.

Whether you are looking for your next role or the right move to advance your career, we will make it happen.

What we're looking for

We're partnering with a full-service e-commerce performance marketing agency that helps DTC brands hit their sales goals and scale their online stores. Their services include cross-platform media buying, email marketing, conversion rate optimization, and in-house creative production. As their Client Success Manager, you'll be the bridge between clients and the internal team: the main point of contact who understands what's happening in each client's business and makes sure the team delivers on every promise.

What You'll Be Doing

• Act as the main point of contact for your clients and own the day-to-day relationship.
• Run regular client calls, manage expectations with confidence, and keep clients informed and excited about the work.
• Stay close to what's happening in each client's business so you know what will actually move the needle.
• Translate client feedback and priorities into clear actions for the internal team.
• Partner with the Project Manager (who owns execution and delivery) to make sure the team delivers against what's been promised on deadlines, deliverables, and quality.
• Spot gaps, opportunities, and risks early, before they turn into problems.

Requirements

• Previous experience in a marketing or performance agency, with a solid understanding of how agencies operate.
• Excellent written and spoken English, plus real confidence leading client calls.
• A commercial mindset focused on results, not just on completing tasks.
• Strong organization and a proactive approach to keeping accounts on track.
• Comfort holding people accountable while keeping working relationships positive.
• The ability to build trust with clients while still pushing for better outcomes.

Nice to Have

• Familiarity with the agency's core services: cross-platform media buying, email marketing, conversion rate optimization, and creative production.
• Experience working with DTC brands.

Benefits

• Competitive USD salary.
• 100% remote work.

Notes:

*You are applying to work with an international company. Make sure your CV is in English, otherwise your application can't be considered.

*We consider candidates from Argentina and Brazil.

*If you don't have a formal portfolio, please share a Drive with various samples of your work.

*Please note this is a contractor position: As a contractor, you are responsible most of the time for managing your own contributions to social security, health insurance, and any applicable taxes or obligations in your country of residence. This can vary depending on the client. For contractor FAQs, please visit our website.