Client Success & Operations Specialist

Client Success & Operations Specialist (Remote — Colombia or Argentina)

Full-time, 40 hrs/week. Must be online 9:00am–5:00pm US Eastern Time.

$1,800 USD/month to start.

ABOUT US

We help everyday people build profitable vending machine businesses — from

buying their first machine to securing locations and growing a route. Our

clients are hands-on operators, and our team is small, fast, and heavily

automated.

THE ROLE

You are the human layer on top of systems that mostly run themselves. Three areas:

1. CLIENT SUPPORT

Our onboarding is fully automated. You handle the questions the automation

can't — answering what you can, escalating what you can't to leadership in

Slack, and reporting back to our automation partner when a recurring question

means the workflow itself should change.

2. COMMUNITY ENGAGEMENT

You keep our Circle community alive: posting Location Wins when clients sign

new Partnership Agreements, sharing client machine sales numbers, product

posts, and daily encouragement. This is not scheduling content — it's being

a present, genuine voice our clients look forward to hearing from.

3. LOCATION INTELLIGENCE OVERSIGHT

You keep our in-process Location Intelligence projects moving — primarily

fact-finding — tracked in Google Sheets. You notice when something has

stalled before anyone asks.

TOOLS

GoHighLevel, Circle, Google Sheets, Gmail, Slack. You don't need to build

automations. You need to understand what they do, why they matter, and work

confidently inside them. Same with SOPs and AI tools — comfort and judgment,

not expertise.

WHO THIS IS FOR

Someone who inherits a clumsy process and can't leave it alone. Who notices

that a 6-step task should be 2 steps and says so. Who owns outcomes without

being chased. Who uses AI to move faster, not to look busy.

WHO THIS IS NOT FOR

Anyone who measures their value by hours logged or steps performed. We are

actively rebuilding processes our previous team made more manual than they

needed to be. If a leaner process feels like a threat to your job, this

is the wrong role. Here it's the point.

GROWTH

This role is designed to become Operations Manager within 6–9 months for the

right person — owning SOP and automation strategy across client onboarding,

support, and Location Intelligence. That step moves compensation to

$2,300–$2,500 USD/month. It is a real path, not a dangled carrot.

REQUIREMENTS

• Based in Colombia or Argentina
• Near-native written English (you will write publicly to our clients daily)
• Reliable 9am–5pm EST availability
• Reliable internet and a quiet work setup