Sales Development & Operations Specialist

Sales Development & Operations Specialist WHAT WE DO Founded in 2007, Growth Acceleration Partners (GAP) is a consulting and technology services company. We consult, design, build and modernize revenue-generating software and data engineering solutions for clients. With modernization services and AI tools, we help businesses achieve a competitive advantage through technology. GAP’s remote, integrated engineering teams use end-to-end solutions to innovate and align with your business goals. We have 600+ English-speaking engineers based in Latin America and approximately 20 U.S.-based engineers. With some of the highest customer satisfaction scores in the industry, GAP’s focus is customer and employee success. GAP is a woman-owned company headquartered in Austin Texas. We are a values-based company focused on growing our people by investing in education, onsite English classes and training in the latest technologies, including AI, data analytics and machine learning. Our goal is to provide solutions for our customers that help them achieve critical business outcomes, while enabling our GAPSters and our communities to attain long-term success. Summary We are looking for a Sales Development & Operations Specialist to support revenue growth by combining outbound prospecting with hands-on sales execution and operational support. This role sits at the intersection of sales development, pipeline operations, and Account Executive (AE) enablement, ensuring both the creation of new opportunities and the effective execution and follow-up of active deals. In this role, you will work closely with Account Executives and sales leadership to support outreach, pipeline management, meeting coordination, and event follow-up, while also owning structured outbound campaigns to generate qualified sales conversations. This position offers direct exposure to U.S.-based clients and mentorship from experienced sales leaders within GAP. Education Bachelor’s degree required (Business, Marketing, Engineering, or related field preferred). Professional Experience Minimum 3+ years of experience in IT services sales development, CRM hygiene, and outreach-based lead generation for U.S.-based clients. Proven experience working with U.S. clients and distributed teams based in LATAM. Track record of supporting sales pipelines, meeting scheduling, outbound campaigns, and revenue-generating initiatives. Key Responsibilities Sales Development & Outbound Prospecting Design and execute outbound campaigns (LinkedIn, email, cold calling) to generate qualified sales conversations. Identify and engage decision-makers at U.S.-based mid-market companies who could benefit from GAP’s IT services by leveraging intent data via tools like Aristan, Apollo, Zoominfo, and others. Qualify prospects and schedule meetings with Account Executives. Test, refine, and optimize messaging by industry, persona, and campaign performance via A/B testing. Sales Operations & Account Executive Support Provide operational and execution support to Account Executives by managing follow-ups, pipeline updates, and opportunity tracking. Coordinate meetings, calendars, and multi-touch follow-ups with prospects on behalf of AEs when required. Support active opportunities through ongoing communication via LinkedIn, email, and phone calls. Assist with event-related outreach and post-event follow-up to convert encounters into qualified sales conversations. Maintain consistent communication flow between prospects, AEs, and internal stakeholders. CRM, Reporting & Sales Execution Maintain a clean, accurate, and up-to-date Salesforce CRM, ensuring full visibility into pipeline activity. Track outreach efforts, meetings scheduled, opportunity status, and follow-up actions. Support weekly reporting on pipeline progress, meetings, and execution metrics. Collaborate with sales leadership to prioritize opportunities and align execution with revenue goals. Sales Tools & Enablement Use tools like Artisan, ZoomInfo, and Apollo to identify target accounts and prioritize outreach based on buying signals. Leverage LinkedIn Helper 2 to automate and manage personalized connection requests and follow-up messaging. Contribute to the continuous improvement of GAP’s sales playbooks and best practices. Required Skills Strong experience in outbound prospecting and sales execution. Ability to support multiple Account Executives and manage several opportunities simultaneously. Experience working with CRM platforms (Salesforce preferred). Familiarity with LinkedIn Sales Navigator, ZoomInfo, Gong, Artisan, Apollo, and similar sales enablement tools. Understanding of software development, data engineering, AI, or IT services concepts. Strong organizational skills with the ability to balance outbound activity and ongoing sales support. Excellent written and verbal communication skills in English and Spanish. Ability to manage multiple inboxes, LinkedIn accounts, and pipelines with close attention to detail. Soft Skills Bilingual (English/Spanish) – full professional fluency in English. Highly organized and detail-oriented, with strong time and priority management. Strong relationship-building and stakeholder management skills. Comfortable working in a fast-paced, remote, and evolving environment. Growth mindset with openness to feedback and continuous improvement. Nice to Have Valid U.S. visa (B1/B2 or equivalent). Availability to travel as needed. AI tools knowledge. *Base salary plus performance-based commissions and bonuses aligned to qualified meetings and closed deals. At Growth Acceleration Partners, we're an equal opportunity employer committed to building a diverse and inclusive team. We value everyone's unique background, and we provide equal opportunities regardless of race, color, creed, religion, sexual orientation, gender identity, age, national origin, disability, marital status, veteran status or any other personal right protected by law. We foster a culture of belonging and strive to provide a welcoming environment where everyone feels safe to contribute and grow. Department Sales Role Sales Development Representative Locations Colombia, Costa Rica Remote status Hybrid Employment type Full-time Main Technology Sales