The Client Training Specialist is responsible for providing face-to-face training, remote training and assistance for clients working with the IDeaS suite of products, in support of company and department goals. IDeaS Client Training Specialists bring innovation and clarity to the client’s experience with IDeaS Solutions and set the stage for a strong ongoing relationship. We are specifically looking for this Client Training Specialist to be fluent in Mandarin either to professional or native Level.
What You’ll Be Doing...
- Provides clear and concise face-to-face conceptual and operational IDeaS solution(s) training to hotel clients using IDeaS approved training materials.
- Delivers remote training, coaching and facilitation sessions to individuals and groups using tools such as Teams, Zoom etc.
- Aids in configuring the IDeaS systems at client sites to ensure that the client can experience maximum benefit from the installation of the system.
- Assists and guide clients in effectively integrating the IDeaS System into the hotel operation and company culture.
- Listens and processes complex requirements from clients across diverse cultures and levels within the client’s organization in ‘real time’.
- Delivers detailed status and summary reports to the IDeaS team following each training assignment in line with standardized timelines.
- Ensures that all materials presented to the client meet set format standards and convey professionalism and clarity.
- Identifies areas where further training may be required at a client site for the users to obtain the maximum benefits from the IDeaS System.
- Participates in the development and review of effective training materials.
- Provides consultation to hotels in regard to business practices directly related to the use of the IDeaS system.
- Delivers in-house training to other members of the IDeaS team and mentor new members of the Client Training Specialist team.
- Demonstrates the IDeaS System and IDeaS concepts in a sales environment during client visits or trade shows.
- Liaises with instructional design and learning management system team.
- Performs other duties as assigned.
Description
What You’ll Bring To Us…
- BS or BA in Hospitality Management or a related field.
- 5+ years of hotel revenue management experience, preferable in a corporate environment.
- Training or teaching experience along with strong group training skills.
- Fluent in Mandarin, Professional or Native Level.
- Working fluency in international business English.
- Software training experience.
- Experience in working with international audiences.
- In-depth understanding of revenue management concepts.
- Strong analytical skills and ability to exercise these in pressurized environments.
- Effective and assertive communication and presentation skills.
- Detail oriented with effective organizational skills.
- Ability to identify and resolve problems.
- Ability to work under pressure, in an agile environment.
- Ability to work successfully in a team environment, as well as independently.
- Microsoft PowerPoint knowledge.
- Proficient in MS Excel, Word, and Outlook.
- Ability to travel extensively (up to 70%) and flexibility to work in changing environments as business needs arise.
Who We Are....
Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.
We Support Who You Are….
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Additional Information
To qualify, applicants must be legally authorized to work in Singapore, and should not require, now or in the future, sponsorship for employment visa status.
All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
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