Clinical Administrative Assistant

Redefining Healthcare with AI Xsolis is an AI-driven technology company reducing administrative waste in healthcare by enabling smarter collaboration between providers and payers. Since 2013, our vision has been to create a frictionless healthcare system. We are proudly headquartered in Franklin, TN - one of the nation's fastest-growing hubs for healthcare innovation - we are at the heart of a thriving ecosystem of health systems, payers, and technology leaders. Our flagship product, Dragonfly®, is the first and only AI-driven platform to continuously assign real-time predictive scores for medical necessity. Dragonfly has delivered proven results across 600+ hospital, health system, and health plan clients and earned repeated industry recognition. With recognition on the Inc. 5000  and Deloitte Technology Fast 500 lists, Xsolis is also one of the fastest-growing privately-held companies in the country and across North America, and we're looking for talented people to grow with us. Position Summary Details The Clinical Administrative Assistant will be a true business partner to a group of physicians, nurses, analysts, and other staff providing comprehensive administrative support. Initiative and sound decision-making skills will allow the Assistant to achieve objectives periodically reviewed by their supervisors. The Clinical Administrative Assistant will work directly with our clinicians in various departments, as well as client and payer clinicians and administrative staff. The ideal candidate will possess and apply specific experiences and knowledge to the completion of assignments , exercising discretion and judgement in the process. Excellent organization and communication skills are required to ensure proper scheduling , reporting and execution of tasks. Essential Duties & Responsibilities The essential functions include, but are not limited to the following: • Regularly update and distribute department-specific reports and spreadsheets • Maintain and update contact details and relevant information for Physician Advisors and clients • Oversee the timely updating and distribution of Administrator on Call tracking • Maintain and update PTO tracking and requests for all Physician Advisors • Follow up on client requests and deliver the necessary information • Managed the submission process for supplemental reimbursements for full-time Physician Advisors • Support the implementation and training process for new Physician Advisors joining the P2P team • Effectively manage and prioritize physicians’ time and calendar for peer review phone calls, collaborating with colleagues across multiple time zones, including the client hospital case manager, the medical director for the payer involved, and the XSOLIS physician advisor • Managing the peer review queue including updating the queue with those assignments and tracking the schedules of the XSOLIS PAs for these calls • Conduct phone calls daily to the payers in order to schedule P2Ps between Xsolis Physician Advisors and the payer’s Medical Directors • Daily monitoring and follow up of outstanding P2P calls • Consistently monitor the department email inbox and respond promptly to inquiries from case managers, internal team members, and cross-functional departments • Collaborate and cross-train with other clinical administrative staff to cover tasks and duties as needed when someone is out of the office • Additional functions, tasks, and special projects as deemed appropriate and warranted Hours are 12p-8p ET Minimum Qualifications (Knowledge, Skills, and Abilities) • Clinical experience not required but helpful • Ability to manage various tasks concurrently • Ability to understand needs and deliver results on time • Ability to work under pressure and tolerate frequent change • Highly organized with exceptional attention to detail • Excellent communication, organization, interpersonal and telephone skills • Exhibits polite and professional communication with colleagues and clients via phone, mail, and e-mail. • Demonstrates strong technical aptitude with advanced proficiency in Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, and Teams. • Ability to build strong relationships and collaborate with internal teams Working Environment and Travel Requirements Work is typically in a normal office administrative environment involving minimal exposure to physical risks. Position requires little to moderate physical activity. Mostly sedentary work exerting up to 10 pounds of force occasionally or a negligible amount of force to lift, carry, push, pull, or otherwise move objects. Work involves sitting most of the time, but may involve walking or standing for brief periods of time. No significant stooping is usually required. This role requires travel to our home offices in TN for training. Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. In any role at Xsolis, it's a chance to make a complex healthcare system a little more efficient alongside a team that's passionate, fast-moving, and genuinely invested in your success. Your contributions will shape both our product and our culture. Full-time Employees’ Total Rewards package include: Medical/Dental/Vision insurance 401K company match Flexible Paid Time Off Paid parental leave HSA/FSA options Educational reimbursement program Employer-paid EAP & Mental Health services ------- Xsolis is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all. We encourage candidates of every background to apply. All candidates must successfully pass a background check and fall under the same security role, which includes access to sensitive information, including proprietary data and PHI. Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. All official communications from our recruitment team will only come from @xsolis.com. 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