Clinical Care Navigator, Oncology Flex

At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 90% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study . The salary range for this role is $43 -$48 depending on geography and level of experience, plus equity and an annual bonus. You’re excited about this opportunity because you will... Manage a caseload of oncology patients requiring multi-step coordination and follow-up. Navigate provider systems, service lines, and care pathways with increasing independence. Balance competing priorities while maintaining high-quality patient experiences. Resolve routine coordination challenges independently and escalate complex scenarios appropriately. Contribute feedback and insights that help improve workflows and care continuity. Support CN I team members through informal guidance and knowledge sharing. We’re excited about you because… You consistently meet performance expectations and demonstrate strong ownership. You manage moderate-complexity patient cases with limited direction. You communicate clearly across patients, providers, and internal teams. You adapt well in fast-changing environments. You maintain a patient-first mindset while managing operational demands. You model reliability and accountability for others on the team. Key Responsibilities: Consultative Engagement & Conversion: Act as the primary advisor to eligible patients, effectively communicating the clinical superiority and $0 out-of-pocket financial benefits of Carrum CoEs to encourage program utilization. Clinical Caseload Management: Manage a moderate caseload (~125-150 cases, 20-30 of which are more complex cases) requiring coordinated referrals, clinical triage, scheduling, and follow-up. Independent Navigation: Manage assigned patient caseloads and coordination tasks, balancing clinical advocacy with engagement goals. Documentation & Workflow: Ensure accurate clinical documentation, opportunity tracking, and follow-through across care workflows. Cross-Functional Alignment: Coordinate with external providers and internal partners to support seamless care delivery and optimal patient adoption. Continuous Improvement: Identify recurring operational issues, objection patterns, or engagement barriers, surfacing actionable improvement opportunities. Mentorship: Support onboarding and ramp-up of newer team members in best practices for both patient care and consultative communication. Compliance: Maintain strict HIPAA compliance, clinical standards, and data integrity standards. Qualifications and Requirements: Active Registered Nurse (RN) License required (unrestricted state license; compact license preferred). Bachelor of Science in Nursing (BSN) required. Experience in Oncology nursing or dedicated oncology navigation required. 2+ years of experience in a consultative, sales, account management, or patient-conversion role (e.g., healthcare sales, patient intake/recruitment, health coaching, or clinical advocacy) preferred. Demonstrated ability to build trust quickly, overcome patient hesitancy, and articulate complex benefit structures in simple, compelling terms. Strong communication and relationship-building skills. Spanish Speaking preferred. Why you’ll love working with us... We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future. We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine. We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same. We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person. We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities. You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways. Other benefits: Stock option plan Flexible schedules and remote work Chicago and San Francisco offices available Self-managed vacation days, within reason Paid parental leave Health, vision, and dental insurance 401K retirement plan About Carrum We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.