Clinical Case Manager for Substance Use

Would you like to join a growing, compassionate team of people who share a vision for a brighter future? El Futuro is a nationally recognized nonprofit organization and leading provider of behavioral mental health treatment and support services. We operate clinics across central North Carolina, specializing in services for Spanish-speaking individuals. Our mission is to nurture stronger familias to live out their dreams.

El Futuro is currently hiring a full-time Case Manager for Substance Use to provide culturally and linguistically responsive care coordination, resource navigation, and participant advocacy through the Sin Ataduras program. This role helps Latino individuals and families address substance use-related needs, connect with behavioral health and community-based services, and overcome barriers related to health-related social needs.

The Case Manager collaborates closely with participants, El Futuro providers, and community partners to promote continuity of care and timely access to appropriate services. The position uses trauma-informed, person-centered, and harm-reduction approaches to support participants while maintaining clear professional boundaries and accurate, confidential documentation.

This position works 37.5 hours per week, hybrid schedule, with one day in-person required at the Durham clinic, and must be available for Friday morning meetings, 9:00-11:00am. The typical schedule includes two to three evenings per week and occasional weekends.

The pay rate starts at $23.00 per hour. El Futuro provides employer paid dental, vision, life, and long-term disability; 403B matching; generous PTO and paid holidays; paid family medical leave; paid parental leave; and paid time off for professional development.

ESSENTIAL FUNCTIONS

The Case Manager for Substance Use performs the following essential functions, either independently or in coordination with program staff and external partners. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions:

Client Service Support

• Serve as a primary point of contact for DWI program clients, responding to questions with warmth, clarity, cultural responsiveness, and appropriate confidentiality.
• Coordinate appointments for assessments, intakes, groups, transfers, and discharges; monitor follow-up needs; and address scheduling barriers that may delay services.
• Provide timely reminders related to appointments, group sessions, required documents, and client payment obligations.
• Guide clients in using Zoom, DocuSign, patient portal, and other digital tools needed to participate in services; troubleshoot routine access issues and coordinate additional support when needed.
• Follow up on client concerns through resolution, document actions taken, and escalate clinical, legal, safety, or complex service matters to the appropriate staff member.

Participant Support and Care Coordination

• Conduct participant screenings and identify behavioral health, substance use, and social service needs.
• Develop and regularly update individualized service plans in collaboration with participants and the care team.
• Coordinate referrals and communication among participants, El Futuro providers, and community organizations.
• Help participants schedule appointments, understand available services, and navigate barriers to care.
• Follow up on referrals and document whether participants successfully connected with recommended services.
• Apply trauma-informed, culturally responsive, person-centered, and harm-reduction approaches in participant interactions.
• Identify and escalate urgent behavioral health or safety concerns according to El Futuro policies and supervisory guidance.

Documentation and Team Communication

• Complete accurate, timely, and confidential documentation of screenings, referrals, participant contacts, interventions, and outcomes.
• Communicate relevant participant updates to authorized members of the care team to promote continuity of care.
• Participate in regular supervision, case consultation, and Sin Ataduras team meetings.
• Maintain professional boundaries and follow organizational confidentiality requirements and applicable regulations.

Community Partnerships and Resource Development

• Build and maintain relationships with health care, behavioral health, legal, educational, domestic violence, sexual assault, and social service organizations.
• Maintain current knowledge of community resources, referral processes, and eligibility requirements.
• Contribute verified resource information to El Futuro's resource database and resource guide.
• Share relevant resource updates with clinical, administrative, and community-facing staff.
• Represent El Futuro at appropriate allied service provider meetings related to serving Latino communities.

Outreach, Education, and Program Improvement

• Participate in community outreach and educational events focused on substance use prevention, early intervention, treatment access, recovery support, and harm reduction.
• Conduct screenings and connect community members with appropriate resources during outreach activities.
• Administer participant feedback and outcome surveys and support accurate program data collection.
• Share implementation observations, participant feedback, and resource gaps to strengthen Sin Ataduras services.
• Complete program-related administrative responsibilities necessary for participant coordination, outreach activities, documentation, and grant compliance.

EDUCATION and/or EXPERIENCE

Required

• Bachelor's degree in social work, psychology, human services, public health, or a related field, or an equivalent combination of education and relevant experience.
• Experience providing case management, care coordination, resource navigation, or other human services.

Preferred

• Experience supporting Latino or immigrant individuals and families.
• Experience in substance use, behavioral health, health care, recovery support, or community-based prevention.
• Training or credentials in case management, motivational interviewing, trauma-informed care, harm reduction, peer support, substance use screening, or a related area.

KNOWLEDGE, SKILLS, ABILITIES

• Bilingual fluency in spoken and written Spanish and English, required.
• Knowledge of substance use prevention, treatment, recovery, harm-reduction principles, and behavioral health service systems.
• Familiarity with community resources and referral systems in Durham, Orange, Wake, and Chatham counties.
• Ability to engage participants without judgment using person-first, recovery-oriented, culturally responsive, and trauma-informed approaches.
• Ability to recognize and appropriately escalate urgent behavioral health or safety concerns while maintaining professional boundaries and confidentiality.
• Ability to work independently in community settings, travel throughout the service area, and collaborate consistently with participants, colleagues, and community partners.
• Strong communication, documentation, relationship-building, organization, follow-through, problem-solving, and time-management skills.
• Proficiency with Microsoft 365 and electronic documentation or project management systems.
• Ability to work effectively both independently and as part of a multidisciplinary team.
• Commitment to supporting El Futuro's mission to nurture stronger familias to live out their dreams.
• Demonstrated ability to work in a manner consistent with El Futuro's values of Calor Humano, Trust, Resilience, Belonging, and Community.

WORK ENVIRONMENT

• Setting: Work is performed primarily in-person at the Durham Clinic and at community locations throughout the service area.
• Assigned Office Site: Durham Clinic.
• Work Week: Typically works a standard Monday through Friday schedule. Position requires availability for a minimum of two to three evenings per week, based on program and scheduling needs. Friday 9:00am to 11:00am is required time for organization-wide and team meetings.
• Extra Time: May be required to work occasional weekends for community meetings, events, or attend staff meetings outside the regular schedule.
• Technology & Systems: Regular use of computers, digital platforms, phone, video-conferencing tools, and electronic records systems.
• Travel: Required to support community events, outreach activities, or program operations, including travel within Wake, Orange, Chatham, Durham, and surrounding areas.

To apply, submit your cover letter and resume.

El Futuro is an Equal Opportunity Employer and does not discriminate in its employment decisions on the basis of any protected category. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.