Clinical Governance Assurance Lead

As Clinical Governance Assurance Lead, you’ll lead complex governance, safeguarding and assurance matters across The Owl, working closely with the Governance Manager, Clinical Leadership Team, Senior Leaders and Managers. You’ll provide clear advice, practical support and effective processes covering Subject Access Requests (SARs), clinical risk, clinical audit and effectiveness, patient safety, incidents, regulatory compliance, safeguarding and complaints. As Deputy Designated Safeguarding Lead, you’ll also support the Clinical Leadership Team with PSIRF and the wider clinical governance portfolio. You’ll help leaders assure senior leaders and stakeholders that governance and safeguarding systems work effectively, turning learning into improvements that strengthen safe, effective, well-governed services.

Please Note: This role is a permanent full-time hybrid position, a blend of home work and office presence - we ask for 2 days a week in our Pontypool Office and 3 days from home.

Salary: Up to £37,000

What you'll be doing:

Quality, Governance and Client Safety

• Lead agreed governance and assurance activity across The Owl, providing practical advice and support to clinical colleagues, senior leaders and managers so responsibilities are understood, processes are followed consistently, progress against governance objectives is evidenced, and risks are identified early and escalated with clear information and recommendations.
• Coordinate incident review, investigation oversight, escalation and learning by reviewing incident information, identifying cases requiring investigation, formal review, management action or escalation, and maintaining clear governance records and tracked actions, so concerns progress through appropriate routes, Duty of Candour requirements are met and improvements are embedded in practice.
• Prepare and present regular governance data, themes and assurance reports, working with clinical and governance colleagues to support PSIRF-aligned systems for sharing learning from investigations, reviews and events, so leaders can make informed decisions, respond to risks and ensure key messages are communicated clearly and actions followed through.
• Support the Governance Manager with day-to-day oversight and maintenance of the clinical governance aspects of NEST, ensuring incident, patient safety, safeguarding, compliance, complaints and risk management processes are appropriately recorded, monitored and progressed to support effective governance and client safety.
• Lead the development of a document management system and support local governance and assurance policies and procedures, promoting good document management practice and timely review while collaborating across the clinical governance structure and wider teams and maintaining close relationships with the Change Team, so data and themes inform practical service improvements and governance learning aligns with improvement activity.

Leadership and Management

• Support the Clinical Governance Admin team day to day by setting clear expectations, allocating work effectively and clarifying priorities, responsibilities and objectives, so everyone understands their role and can complete work to the required standard.
• Hold regular one-to-ones and team meetings, offering feedback, coaching and training so colleagues feel supported to develop, take responsibility for their work and contribute to continuous improvement.
• Manage performance, attendance and conduct matters by following Owl processes fairly and consistently and escalating where appropriate, so colleagues receive clear guidance and concerns are addressed with care.

Education and Development

• Participate in the delivery of clinical governance and safeguarding training as required, supporting colleagues to understand their responsibilities and apply learning in practice

We'd love it if you have:

• Knowledge or experience gained in clinical governance, assurance, safeguarding, risk or healthcare.
• Practical experience applying governance and assurance principles to support effective oversight, reporting, learning and improvement.
• Experience in safeguarding, risk, incidents, complaints or client safety within health or care services, alongside knowledge of risk management principles, clinical audit and effectiveness, regulatory compliance and learning from events.
• Experience supporting or leading a team, alongside preparing reports, analysing themes or trends and presenting information to support assurance, decision-making and service improvement.

What you'll get:

• Being part a purpose led organisation, with strong values at the heart of everything we do.

• Working alongside our exceptional clinical leadership team and colleagues.

• The opportunity to do amazing work with our charity 'Waiting Well'

• 50% off assessments, making Autism & ADHD assessments more accessible for you and your family.

• Great leave benefits package includes 25 days of annual leave, increasing by 1 day after only 1 year service up to a maximum of 30 days, your birthday off, and a 'you do you' day to spend on yourself.

• Hybrid & Home working offering the perfect blend of flexibility and in-person collaboration!

• Growth opportunities, as we grow our teams.

• Protected time to connect with colleagues.

• Salary exchange pension - 3% employee, 6% employer contribution

You’re someone who connects with our values:

• We are one team

• We are reliable

• We are creative

• We are passionate

Don’t be put off if you cannot tick all the boxes. We know that candidates can be put off applying if you don’t feel you are a 100% there, but we would still love to hear from you! We get that a diverse workforce makes a great workforce, this is the reason we are committed to creating a diverse and inclusive culture where our people can turn up, be themselves & thrive.

We want you to be as relaxed as possible during our selection journey which may require an adjustment to our process. We encourage you to be open about what you need so we can adapt and allow you to thrive.

Closing Date: 03/11/2026

We may close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications. To avoid disappointment, we encourage you to submit your application as soon as possible.

A note on AI usage

We recognise that using Artificial intelligence (AI) tools in applications is becoming increasingly common. We welcome anything that creates a more inclusive recruitment process and supports candidates from all backgrounds to thrive.

If you do choose to use AI, we gently ask that you ensure all the skills, qualifications, and employment history you list are an accurate reflection of you and your background. The application stage is our first impression of you, so we really want to see your personality and voice shine through!

If you're invited to interview, we'll use the conversation to explore your background, experiences and motivations in more detail. Whether you've used AI to help shape your application or not, what matters most is that the content is an honest reflection of you and that you're able to speak confidently about your experience in person.