About Franklin Pierce University:
Since its establishment in 1962, Franklin Pierce University has been a catalyst for the academic success and personal growth of numerous undergraduate and graduate students. Rooted in a robust liberal education foundation, we provide majors and programs that cultivate vital professional skills, foster close relationships among students, faculty, and staff, and offer personalized, financially accessible academic opportunities that empower our students to realize their full potential.

Our impact extends across a diverse range of learners, including residential undergraduates, online students, and full-time graduate students, through our primary campus in Rindge, NH and additional online and graduate centers in Manchester and Lebanon, NH, Austin, TX and Goodyear, AZ. As we uphold our commitment to excellence, we continually explore innovative models and programs that build upon our rich legacy, guiding students to expand their knowledge, pursue their passions, and graduate as capable, engaged leaders.

At Franklin Pierce University, we hold firm in our belief that establishing a lasting legacy involves supporting and preparing students to thrive as leaders and contributing members of society. To achieve this mission, we recognize the importance of fostering a diverse community comprised of exceptional individuals from various backgrounds, all dedicated to advancing our shared goals.

Position Summary:

The Clinical Placement Coordinator assumes a key role in establishing partnerships between FPU’s MPAS programs and clinical facilities for the purpose of securing quality clinical placements for all health training students. The CPC collaborates with the Dean, program director(s) and faculty to create a master clinical calendar, manage the health and safety compliance requirements for clinical placements, coordinate faculty and student orientation to clinical facilities, and manage student or faculty clinical placement concerns. Additional responsibilities include clinical placement analysis and assessment, participation in activities required for program approval and accreditation, and operational management of clinical placements.

Typical Schedule:

This is a non-exempt position. The typical hours for this position are flexible and will occur Monday through Friday between the hours of 8:00AM- 4:30PM. The individual holding this position may need to be available early morning, evening or weekends to meet the needs of the department.

Position Reports to: Director of Physician Assistant Program

Type of Supervision Received: General direction & supervision from the Program Director

Supervision Given: None

Job Responsibilities and Essential Functions of the Position:

• In coordination with the program, negotiate the clinical schedules with the various clinical sites and develop the rotation schedules for the entire clinical year.
• Enter and maintain student/preceptor data in clinical tracking software, including rotation sites and assignments, clinical tracking, and student information.
• Develop long-term professional and collegial relationships with clinical site staff/administrators through positive communication with clinical sites.
• Oversee the administration of the clinical education phase of the program.
• Assist faculty and preceptors with clinical tracking software.
• Organize and maintain files and records, frequently involving cross-filing/cross-reference systems.
• Coordinate, initiate, prepare, process, and/or monitor administrative/operational correspondence (i.e. forms, records, reports, schedules, clinical training, credentialing, orientation materials and other documents).
• Ensure timely and accurate completion of documents by other staff, faculty, students or individuals external to the department or university.
• Assist as requested with the various day-to-day clerical and administrative functions pertaining to student clinical rotations; preceptor, faculty and student evaluations; and documentation of the required rotations for students for graduation.
• Monitor the Castle Branch system to ensure that students have achieved full compliance with admission screenings as well as updated screenings prior to the clinical year.
• Troubleshoot concerns related to clinical year students and/or rotation sites.
• Monitor students’ progress on rotations.
• Assist faculty in the remediation of students.
• Assist and proctor end-of-rotation examinations.
• Review preceptor and student evaluations and notify the Program Director when immediate concerns arise.
• Help coordinate on-campus immersion activities that pertain to the clinical year.
• Compile a variety of information from both manual and computerized records and files for regular and special reports and in response to specific requests by supervisor, other staff and/or faculty members.
• Confer regularly with immediate supervisor, office manager, other department/university personnel, and/or various firms/organizations/individuals external to the university.
• Meet with students and preceptors to ensure their needs are being met and resolve any issues or complaints that arise.
• Prepare and monitor clinical affiliation agreements and paperwork required for clinical rotations including comprehensive filing system, letters of intent, board certifications, licenses, and clinical site evaluations.
• Maintain electronic placement system data for student rotations to include up-to-date preceptor and site contact information, availability, placement, and affiliation requirements for student rotations.
• Prepare CME certificates for preceptors, when applicable.
• Monitor and prepare invoices to arrange for rotation stipend payments to preceptors and/or clinical sites.
• Answer inquiries via email or phone from students and preceptors.
• Coordinate the preparation of detailed clinical preceptor packets for preceptors (or clinical site contact) regarding rotation assignments.
• At the end of a clinical rotation, distribute preceptor evaluations and appreciation letters for preceptors.
• Understand and comply with ARC-PA Standards as they pertain to students/preceptors/sites during the clinical year.

Position Requirements / Skills / Abilities:

• A minimum of 3 years of previous relevant administrative experience is required.
• Associate degree in related area, Bachelor’s degree preferred; or a combination of education and experience from which comparable knowledge and skills have been acquired.
• Incumbent must possess excellent presentation and computer skills with proficiency in Microsoft Office software (specifically, Word, Excel, Access and Outlook), as well as the ability to stay current with emerging office technologies.
• Incumbent must possess strong customer service skills, organizational skills, and excellent oral and written communication skills in English.
• Incumbent will work under typical office conditions.
• The ability to work independently in a dynamic environment with changing priorities and multiple responsibilities is an asset.

Environmental Factors and Physical Requirements:

Incumbent must be physically able to lift various materials up to 25 pounds on an occasional basis. While performing required job tasks, the staff member must be physically able to remain seated frequently to continuously; and physically able to remain standing up to 15% of the time. The staff member must possess dexterity abilities required to perform typing, operate a computer and other office equipment, as related to job responsibilities and expectations.

Expectations:

• • Handle and protect highly confidential material. All information must be kept in strict confidence and should only be discussed in the appropriate professional setting.
  • Demonstrate excellent customer service skills (both in person and on the telephone), including acting as a liaison between students, faculty/staff, and clinical preceptors.
  • Maintain and foster positive working relationships.
  • Demonstrate ability to develop written reports and action plans.
  • Works to create efficient systems and workflows between the clinic and program.
  • Be able to work effectively, decisively, and flexibly in a fast-paced, dynamic environment to meet program deadlines.
  • Operate heavy use of clinical tracking software.
  • Be able to work collaboratively with a variety of individuals and organizations including faculty, students, clinicians, and members of the community.
  • Demonstrate good interpersonal skills and the ability to interface in a professional setting on and off campus.
  • Maintain professionalism at all times when dealing with faculty, staff, students, and all external partners.
  • Accept and render constructive criticism in a professional manner.
  • Adhere to department/ university policies and procedures.

Expectations of All Employees:
All employees support the university’s mission, vision, and values by incorporating daily behaviors outlined in the Code of Conduct. Each team member should be able to describe the ways in which their work contributes to making the university a great place for students to learn and employees to work. Each employee plays an essential role in fostering an environment of respect, diversity, and inclusion, raising the quality of service, and generating ideas that help us to continually improve.

Confidentiality: All information regarding students is protected by FERPA and considered confidential. Student information must not be shared without permission by the student.

NOTE: To perform this job successfully, an individual must be able to perform each essential job function satisfactorily with or without reasonable accommodations.

NONDISCRIMINATION: Franklin Pierce University maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. Accordingly, the University is committed to administering all educational and employment activities without discrimination as to race, color, sex, sexual orientation, gender identity, age, ethnicity or national origin, religion, disability, genetic information, protected veteran status and any other characteristic protected by law, except where appropriate and authorized by law. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Employees and applicants of Franklin Pierce University will not be subjected to any form of harassment or discrimination for exercising rights protected by, or because of their participation in, an investigation or compliance review related to Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act, the Americans with Disabilities Act, Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, the Veterans Employment Opportunities Act of 1998, or any other federal or state nondiscrimination law, rule, or regulation.