Clinical Quality Coordinator

Job Title: Clinical Quality Coordinator Job Location: El Segundo, CA - HQ Role is Hybrid - 3 days a week in office, 2 days a week remote Company Description: Greater Good Health is a fast-growing organization delivering care to older adults in access starved communities. Our innovative model is led by Nurse Practitioners and focused on outcomes, not volume—meaning we prioritize quality over quantity, spend more time with our patients, and are accountable for their health and well-being. Whether through our own senior-focused primary care clinics or our suite of integrated clinical solutions for health plans and provider groups, we are making value-based care more accessible and more effective. We help reduce avoidable healthcare costs, improve clinical outcomes, and create a best-in-class patient experience. If you're passionate about transforming healthcare and delivering meaningful care to those who need it most, Greater Good Health offers a purpose-driven, collaborative, and supportive environment where your work can make a lasting impact. The Role: The Clinical Quality Coordinator plays a vital role in coordinating and executing clinical performance initiatives that advance Greater Good Health’s mission to deliver the healthcare seniors deserve. Working under the direction of the Director of Clinical Performance, this position collaborates with clinical and operational care teams to drive quality of care, surface & close care gaps, and support the effective care management of our senior population. Key success factors include strong organizational and communication skills, tactical problem-solving, the ability to manage multiple workstreams simultaneously, and a commitment to delivering high-quality work in a fast-moving, mission-driven environment. Key Responsibilities: Patient Chart Build & Record Management Ensure new patient charts are prepared, accurate, and complete prior to each patient’s first visit by reviewing and integrating data from available medical records and external sources Review and reconcile clinical information including allergies, diagnoses, medications, vaccines, and relevant history using established protocols and standards Ensure relevant diagnoses are presented in appropriate chart sections to support risk adjustment review by clinical team Document relevant family, surgical, and procedure history to support comprehensive, whole-person care Quality Measure Support & HEDIS Performance Support HEDIS measure performance by reviewing and documenting applicable screening and preventive care history for assigned patient populations Identify, surface, and address quality measures through population health tools and/or supplemental file submissions Support claims review and gap closure coordination across payor and provider channels Care Coordination & Admissions Management Review patient quality, risk adjustment, and admissions data to identify patients requiring outreach or follow-up Update population health tracking tools to maintain an accurate, real-time view of care gaps and outreach status Monitor health information exchange notifications and community alerts for ED visits and inpatient admissions; initiate transitions-of-care workflows as appropriate Retrieve and reconcile clinical documentation from hospitals and outside facilities to ensure accuracy and continuity of care in patient charts Compliance & Reporting Ensure all program activities adhere to applicable regulations, organizational standards, and payor requirements Maintain accurate documentation in the EHR and population health platforms to support audit readiness and quality reporting Qualifications: Education Required: Bachelor’s degree, Healthcare Administration, Public Health, or a related field Experience Required: 3+ years of experience in program coordination, care management, health information, or a related healthcare role Preferred: Experience in value-based care, managed care, or a primary care setting; background in HEDIS, risk adjustment, or population health programs Skills & Competencies Excellent written and verbal communication skills; comfortable presenting to and meeting with clinical teams Familiarity with navigating EHR systems and retrieving & reconciling outside records from health information platforms (HIEs, payer data feeds, lab/Imaging portals, etc.); experience with ambulatory or primary care environments preferred Comfort with AI-assisted tools, population health platforms, and technology-forward workflows Proficiency in Microsoft Office tools Knowledge of HEDIS measures, HCC/risk adjustment concepts, or payor operations preferred Professional demeanor with the ability to work effectively across functions and at all levels of the organization Perks and Benefits: Lunch and parking provided every day in office! Competitive Compensation Package: We offer a competitive compensation package to recognize your valuable contributions and ensure your financial security. Comprehensive Medical, Dental, and Vision Benefits: Take advantage of comprehensive healthcare coverage, including medical, dental, and vision benefits, to prioritize your health and well-being.Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) available. Paid Time Off: Enjoy paid holidays, vacation time, and paid parental leave to maintain a healthy work-life balance and spend quality time with your loved ones. 401K Program with Company Match: Plan for your future with our 401K program, featuring a company match, to help you save for retirement. Monthly Phone/Internet Reimbursement: Stay connected with our monthly phone and internet reimbursement, ensuring you have the tools you need to excel in your role. Comprehensive Life and AD&D Coverage: Enjoy peace of mind with 100% premiums covered by GGH for Basic Life and Accidental Death & Dismemberment (AD&D) insurance for full-time team members. Additionally, voluntary supplemental life insurance is offered at a discounted rate. Short-Term Disability Coverage: Gain additional financial security with voluntary short-term disability (STD) coverage. This benefit provides a percentage of your salary during periods of illness or injury that prevent you from working for a set period of time. Collaborative and Supportive Community: Join our collaborative and supportive GGH Nurse Practitioner Community, with dedicated care coordinators and MD advisors, to foster professional growth and success Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. GGH is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider applying. You may be just the right candidate for this role or another one of our openings!