We’re Heidi.

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

We’ve grown annual recurring revenue from $1 million to $50 million in two years.

To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.

If you want to join us in doing work worth shipping, jump in.

The role

This Clinical Specialist role sits within the Office of the Global CMO and is designed as a high-trust, high-exposure understudy position to the Global Chief Medical Officer.

Based in Australia and working across global time zones, you will support the CMO across clinical leadership, external engagement, communications, and internal operations. This is not a traditional product-only clinical role; instead, it blends clinical credibility, operational excellence, and strong written and verbal communication.

You will act as a force multiplier for the CMO, helping prepare materials, coordinate engagements, and represent Heidi’s clinical voice across customers, partners, and internal teams. The role is ideal for a clinician looking to accelerate into global digital health leadership, clinical strategy, and executive exposure.

What you’ll do

Executive & Clinical Partnership (Understudy to the Global CMO)

Work closely with the Global CMO on priorities spanning clinical strategy, external engagement, and internal leadership.
Prepare briefings, talking points, slide decks, and written materials to support executive meetings and presentations.
Join selected customer, partner, and internal meetings as a clinical representative, with increasing autonomy over time.
Manage and draft inbound and outbound email correspondence on behalf of the Office of the CMO.

Outbound & External Engagement

Support and coordinate conferences, roadshows, advisory events, and speaking engagements, including logistics, agendas, and follow-up.
Assist with customer engagement activities, including sales meetings, customer success touchpoints, reference calls, and case study development.
Contribute clinical input to bids, tenders, and procurement responses, ensuring credibility, clarity, and alignment with Heidi’s value proposition.

Digital, Media & Thought Leadership Support

Draft and refine LinkedIn posts, whitepapers, blogs, and thought leadership content on behalf of the Office of the CMO.
Support PR and communications efforts, including clinical commentary, media responses, and narrative development.
Help translate clinical insight into accessible, compelling messaging for a global audience.

Advisory Roundtables & Community Operations

Coordinate logistics for clinical advisory boards and roundtables, including invitations, agendas, scheduling, and post-meeting outputs.
Draft presentation materials and discussion frameworks for advisory sessions.
Support moderation and operations of the Office of the CMO internal community, including meeting cadence, agendas, communications, and documentation.

Internal Collaboration & Enablement

Work cross-functionally with Product, Commercial, Marketing, and Customer Success teams to align clinical messaging and priorities.
Contribute to internal narratives, enablement materials, and executive-ready content.
Act as a trusted connector between frontline clinical reality and executive-level strategy.

What you'll need

A clinical background (MD/MBBS, RN, NP, allied health, or similar).
Strong clinical reasoning and communication skills.
Curiosity, humility, and a willingness to learn fast in ambiguous environments.
Comfort with technology, structured problem-solving, and iterative product feedback loops.
Ability to work cross-functionally with clinicians, engineers, designers, and GTM teams.
Alignment with Heidi’s mission, values, and pace of execution.

How we show up

Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.

Why Heidi?

You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.

Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.

True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.

We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.

We chose to open-source our benefits hub, if you care to take a peek.

Clinical Specialist